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Practice Assistant II

2 months ago

Ashland, Massachusetts, United States Mass General Brigham Full time
{"Job Title": "Practice Assistant II", "Job Summary": "We are seeking a highly skilled Practice Assistant II to join our team at Brigham and Women's Hospital. As a Practice Assistant II, you will play a critical role in providing administrative support to our healthcare team. Your primary responsibilities will include performing administrative duties, acting as a lead, assigning and prioritizing workflow, troubleshooting issues, and providing backup support for the Supervisor. You will also provide guidance and help to other staff members to resolve complex issues and problems, and assist with training and orientation of new staff. Additionally, you will act as a super user for scheduling, registration, and billing systems, and provide training and assistance to others in these areas.

Responsibilities:

* Perform administrative duties under minimal supervision at the highest proficiency level.
* Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.
* Provide guidance and help to other staff members to resolve complex issues and problems.
* Assist with training and orientation of new staff.
* Act as a super user for scheduling, registration, and billing systems.
* Provide training and assistance to others in these areas.
* May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
* Assist with special projects as directed.
* Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Qualifications:

* High school diploma or GED required; post-high school education preferred.
* Minimum one year of applicable work experience required.
* Additional training in office systems preferred.

Skills/Abilities/Competencies Required:

* Knowledge of practice operations and standards.
* Understanding of procedures including filing, copying, scanning, printing, and faxing.
* Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
* Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
* Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
* Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
* Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
* Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
* Understanding of the appropriate use and importance of related forms.
* Basic understanding and use of medical terminology.
* Basic comprehension of insurance types and referral process.
* Basic comprehension of registration and fiscal information.
* Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Working Conditions:

* Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

Hospital Wide Responsibilities:

* Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

EEO Statement:

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location:

MA-Jamaica Plain-BWH Jamaica Plain Brookside Community Health Center

Work Locations:

BWH Jamaica Plain Brookside Community Health Center 3297 Washington St Jamiaca Plain 02130

Job Practice Assistant/Patient Services Coord

Organization Brigham & Women's Hospital(BWH)

Schedule Full-time

Standard Hours 40

Shift Day Job

Employee Regular

Job Posting Sep 12, 2024