Healthcare Patient Services Coordinator

2 weeks ago

Corbin, Kentucky, United States Grace Healthcare Services Full time
Position Overview:

The Patient Support Services Representative is accountable for training across various roles within Patient Support Services, encompassing Scheduling, Referrals, Diagnostics, Medical Records, Patient Care Coordination, and Lab Tracking. This role requires flexibility to assist in the department as needed on a daily basis.
KEY RESPONSIBILITIES:

Specific Duties:
  • Respond to incoming calls with professionalism, utilizing appropriate greetings.
  • Efficiently manage call volume by answering within two rings.
  • Coordinate patient appointments, ensuring optimal scheduling and adequate time for complex procedures.
  • Screen and direct calls to relevant personnel as required.
  • Conduct follow-up calls or transfer inquiries to front office staff or Patient Care Coordinators.
  • Delegate tasks to Nurses or Medical Assistants for patient inquiries.
  • Provide information regarding appointments and financial assistance options.
  • Facilitate appointment rescheduling as necessary.
  • Update patient demographic records in the electronic system.
  • Engage effectively with patients, families, physicians, and colleagues to enhance patient outcomes.
  • Collect payment details for account settlements.
  • Ensure timely and accurate filing of patient-related documents and records.
  • Manage order tracking and processing of received correspondence.
  • Sort and distribute incoming mail.
  • Handle requests for medical record releases.
  • Coordinate specialty and diagnostic referrals promptly upon request.
  • Verify diagnosis codes for compliance with insurance requirements.
  • Schedule tests for patients and provide necessary instructions.
  • Confirm insurance coverage and secure prior authorizations as needed.
  • Ensure acceptance of insurance plans by specialists.
  • Compile and submit required medical documentation to specialty offices.
  • Communicate referral details to patients and healthcare providers.
  • Document all referral and appointment information in the electronic medical record system.
  • Verify receipt of diagnostic reports by the office.
  • Conduct outreach for patients not adhering to provider directives.
  • Record instances of patient non-compliance in the system.
  • Address patient concerns promptly to ensure satisfaction.
  • Inform patients of lab results and diagnostics.
  • Collaborate with pharmacies and providers to ensure medication safety.
  • Maintain knowledge of community resources.
  • Facilitate care coordination with various service providers.
  • Maintain required licenses and certifications.
  • Document all patient interactions in the electronic system.
  • Complete logs for protected health information as per policy.
  • Investigate and resolve patient barriers to care.
  • Create a welcoming environment through exceptional customer service.
  • Adhere to telephone etiquette standards during patient interactions.
  • Support clinical staff in delivering patient care.
  • Generate lab tracking reports as needed.
  • Perform additional duties as assigned.

    GENERAL RESPONSIBILITIES:
  • Adhere to office policies and procedures, including administrative and clinical standards.
  • Maintain consistent attendance and punctuality.
  • Ensure timely documentation of all tasks.
  • Uphold patient confidentiality at all times.
  • Keep supervisors informed about attendance and assignments.
  • Demonstrate flexibility and multitasking abilities.
  • Work efficiently and collaboratively with colleagues.
ADDITIONAL RESPONSIBILITIES:
  • Grace Healthcare Services emphasizes a collaborative approach to patient care, integrating both clinical and non-clinical staff roles.
  • Team members must exhibit effective communication and coordination to deliver high-quality patient care.
  • Care coordination involves collaboration with community organizations and healthcare providers.
  • Team members should understand population management and proactively address patient needs.
  • Participation in Continuous Quality Improvement initiatives is expected to enhance care quality.
  • All team members contribute to improving practice performance and identifying enhancement opportunities.
  • Engagement in advocacy programs is encouraged.
QUALIFICATIONS:

Successful candidates will demonstrate a commitment to advancing the mission of Grace Healthcare Services and fulfill essential duties effectively.

SKILLS:
  • Professional demeanor and pleasant personality.
  • Cooperative and adaptable attitude.
  • Attention to detail.
  • Ability to work independently.
  • Strong organizational skills with prioritization capabilities.
  • Intermediate proficiency in Microsoft Word and Excel.
  • Familiarity with Electronic Medical Records systems.
EDUCATION AND EXPERIENCE:

A high school diploma or equivalent is required. One year of experience in a medical office setting is preferred. Certification as a Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) is desirable.

Grace Healthcare Services is committed to providing equal employment opportunities and prohibits discrimination or harassment of any kind.

  • Healthcare Patient Support Specialist

    2 weeks ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Position Overview: The Patient Support Services Representative is integral to the operations of Grace Healthcare Services, providing essential training across various roles within the department, including Scheduling, Referrals, Diagnostics, Medical Records, Patient Care Coordination, and Lab Tracking. This role is designed to support the department's daily...

  • Healthcare Coordinator

    5 days ago

    Corbin, Kentucky, United States Grace Health Full time

    Job SummaryGrace Health is seeking a highly skilled Behavioral Health Care Coordinator to join our team. As a key member of our care coordination team, you will play a vital role in providing ongoing, extended case management to our patients. Your expertise will be instrumental in coordinating care and referrals to wrap-around services that support clinical...

  • Patient Access Coordinator

    1 week ago

    Corbin, Kentucky, United States Grace Health Full time

    Job OverviewPosition Summary: The Patient Access Coordinator is essential in facilitating patient entry into the healthcare system by addressing and fulfilling patient requirements. Key responsibilities encompass managing incoming calls to Grace Health, ensuring patients receive prompt assistance or are directed to the relevant department with necessary...

  • Behavioral Health Care Coordinator

    3 days ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Behavioral Health Care Coordinator to join our team at Grace Healthcare Services. As a key member of our care coordination team, you will play a vital role in providing exceptional patient care and support to our clients.Key ResponsibilitiesCase Management: Provide ongoing, extended case...

  • Patient Access Coordinator

    1 week ago

    Corbin, Kentucky, United States Grace Health Full time

    Job OverviewPosition Summary: The Patient Access Coordinator is primarily tasked with overseeing patient entry into the clinic by assessing and addressing patient requirements. Key responsibilities encompass managing incoming calls to Grace Health, ensuring patients receive appropriate assistance or are directed to the relevant department with necessary...

  • Patient Access Coordinator

    2 weeks ago

    Corbin, Kentucky, United States Grace Health Full time

    Job OverviewPosition Summary: The Patient Access Coordinator is chiefly tasked with overseeing patient access to the clinic by recognizing and addressing patient requirements. Key responsibilities encompass managing incoming calls to Grace Health, ensuring optimal service delivery to patients or directing them to the suitable department/location with...

  • Patient Support Coordinator

    5 days ago

    Corbin, Kentucky, United States Grace Health Full time

    Job SummaryAt Grace Health, we are seeking a highly skilled and compassionate Dental Care Specialist to join our team. As a key member of our dental care team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesPatient InteractionEnsure efficient patient flow by monitoring schedules and coordinating with the...

  • Clinical Psychologist

    19 hours ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job SummaryGrace Healthcare Services is seeking a highly skilled Clinical Psychologist to join our team as a Leadership and Consultation Specialist. This role will provide support in leadership, consultation, and training in organizational efforts to design and implement care programs throughout our facilities. The successful candidate will represent the...

  • Clinical Psychologist

    3 days ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled Clinical Psychologist to join our team at Grace Healthcare Services. As a key member of our organization, you will play a critical role in providing leadership, consultation, and training in organizational efforts to design and implement care programs throughout our sites.Key ResponsibilitiesProvide direct and...

  • Clinical Psychologist

    5 days ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled Clinical Psychologist to join our team at Grace Healthcare Services. As a key member of our behavioral health team, you will be responsible for providing leadership, consultation, and training in organizational efforts to design and implement care programs throughout our facilities. This is an exciting opportunity...

  • Patient Access Representative

    2 days ago

    Corbin, Kentucky, United States Grace Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Grace Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesFront Desk Operations: Greet patients, manage reception...

  • Patient Meal Service Representative

    5 days ago

    Corbin, Kentucky, United States Baptist Health Full time

    Job Summary:As a Food Service Associate at Baptist Health, you will play a vital role in providing exceptional patient care through our room service program. Your primary responsibility will be to serve meals to patients in a professional and efficient manner, ensuring a positive experience for our patients and their families.Key Responsibilities:Deliver...

  • Administrative Coordinator for Primary Care

    2 weeks ago

    Corbin, Kentucky, United States Baptist Health Medical Group Full time

    Position Overview: Administrative CoordinatorWe are seeking a dedicated and skilled Administrative Coordinator to support our primary care office. This role is essential in facilitating the efficient operation of our healthcare services.Collaborative Environment: Work closely with a team of administrative professionals committed to excellence.Impactful...

  • Administrative Coordinator for Primary Care

    2 weeks ago

    Corbin, Kentucky, United States Baptist Health Medical Group Full time

    Position Overview: Administrative CoordinatorWe are seeking a dedicated and detail-oriented Administrative Coordinator to enhance our primary care operations. This role is essential in providing administrative support and ensuring the efficiency of our healthcare services.Collaborative Environment: Work closely with a team of administrative professionals...

  • Care Coordinator

    5 days ago

    Corbin, Kentucky, United States Grace Health Full time

    Job SummaryGrace Health is seeking a highly skilled Behavioral Health Care Coordinator to join our team. As a key member of our care coordination team, you will play a vital role in providing ongoing, extended case management to our patients. Your expertise will be instrumental in coordinating care and referrals to wrap-around services that support clinical...

  • Behavioral Health Care Coordinator

    5 days ago

    Corbin, Kentucky, United States Grace Health Full time

    Job SummaryGrace Health is seeking a highly skilled Behavioral Health Care Coordinator to join our team. As a key member of our care coordination team, you will play a vital role in providing ongoing, extended case management to our patients. Your expertise will be instrumental in coordinating care and referrals to wrap-around services that support clinical...

  • Patient Care Technician

    2 weeks ago

    Corbin, Kentucky, United States Baptist Health Full time

    Position Overview:As a Patient Care Technician in the Emergency Services department, you will play a vital role in delivering high-quality medical assistance and support to patients in urgent situations.Key Responsibilities:Deliver emergency transportation services and patient care in accordance with EMT-B standards.Accurately document all patient...

  • Administrative Coordinator for Primary Care Operations

    1 week ago

    Corbin, Kentucky, United States Baptist Health Medical Group Full time

    Position Overview: Administrative CoordinatorWe are seeking a dedicated and detail-oriented Administrative Coordinator to support our primary care operations. This role is essential in ensuring the efficiency and effectiveness of our healthcare services.Collaborative Environment: Work closely with a team of administrative professionals committed to...

  • Healthcare Liaison Specialist

    2 weeks ago

    Corbin, Kentucky, United States Addiction Recovery Care Full time

    Job OverviewAre you seeking a fulfilling role in a dynamic healthcare environment? Addiction Recovery Care, LLC (ARC) has been recognized as one of the top workplaces in Kentucky, reflecting our commitment to our employees and mission.We are dedicated to fostering a culture of shared purpose and collective goals, striving for excellence in service delivery...

  • Healthcare Liaison Specialist

    1 week ago

    Corbin, Kentucky, United States Addiction Recovery Care Full time

    Job OverviewAre you seeking a fulfilling career in a supportive environment? Addiction Recovery Care, LLC (ARC) has been recognized as one of the premier workplaces in Kentucky, reflecting the positive feedback from our dedicated employees.At ARC, we are committed to fostering a culture of shared purpose and collective goals, striving for excellence in our...