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Client Service Representative

2 months ago

Dallas, Texas, United States MSI Credit Solutions Full time
Client Service Representative

MSI Credit Solutions is a dynamic and growing company that is seeking a highly motivated and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in providing exceptional service to our clients, helping them achieve their financial goals, and contributing to the success of our organization.

Key Responsibilities:
  • Handle a high volume of inbound calls and respond to customer inquiries in a friendly and professional manner.
  • Provide accurate and timely information about our services, including credit repair and financial solutions.
  • Resolve customer complaints and inquiries in a timely and effective manner, demonstrating empathy and understanding.
  • Keep accurate records of customer interactions, including inquiries, complaints, and feedback.
  • Collaborate with internal teams to ensure seamless service delivery and continuous improvement.
Requirements:
  • 2+ years of customer support experience.
  • Strong communication and problem-solving skills.
  • Proficient in Microsoft Office and CRM systems.
  • Ability to work under pressure and multitask effectively.
What We Offer:
  • Competitive hourly rate (dependent on experience).
  • Weekly pay and monthly bonuses.
  • Free credit repair after 90 days of employment.
  • Medical, dental, and life insurance.
  • Vacation and paid sick time after 90 days of employment.
  • Advancement opportunities and professional growth.
Our Facilities:
  • Secure facilities with covered parking.
  • Onsite fitness center and dining options.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your updated resume for immediate consideration.