Client Services Representative

3 days ago

Dallas, Texas, United States Dominion Payroll Full time
About the Role

We are seeking a highly skilled and detail-oriented Client Services Representative to join our team at Dominion Payroll. As a key member of our payroll operations team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of payroll requests, and resolving any payroll-related issues that may arise.

Key Responsibilities
  • Retrieve and process payroll information from clients, prepare reports for review, and respond to client inquiries in a timely and accurate manner.
  • Research, analyze, and resolve payroll-related problems or questions directly with clients, ensuring compliance with applicable federal and state wage tax laws and regulations.
  • Maintain payroll operations by following established policies and procedures, reporting any needed changes or updates.
  • Protect payroll operations by keeping client information confidential and secure.
  • Contribute to team effort by accomplishing goals and related results to meet daily and weekly deadlines.
  • Meet and maintain established ticket metrics, providing excellent customer service and working well with clients and internal staff.
  • Establish and build healthy working relationships with clients, vendors, and peers, updating client employee information, deductions, earnings, salary, direct deposits, and other relevant details as requested.
  • Provide training and support for services such as ESS, PTO, and time keeping via Zendesk, participating in weekly Learning & Development trainings, iSolved release meetings, and all applicable company trainings.
  • Accruals and absences regarding set up and troubleshooting, setting up workflows for clients and testing them to ensure they work, utilizing the organizational table and miscellaneous fields, and updating and setting up.
Requirements
  • Highly proficient and fully functional in all Microsoft Office applications, with the ability to effectively utilize available office management technology.
  • Ability to work independently, be self-motivated, detail-oriented, and organized, with excellent verbal and written skills.
  • Positive and upbeat attitude, with exceptional organizational skills and multi-tasking abilities, along with attention to detail and a high degree of accuracy.
  • Preferred knowledge of applicable federal and state wage tax laws and compliance regulations surrounding payroll, with preferred customer service experience.
  • Ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex, and deadline-oriented service environment.
  • Flexibility to work overtime when necessary, with the ability to deal with difficult, sensitive, and confidential issues.
  • Professional, articulate, and able to use good independent judgment and discretion, with an understanding, embrace, and embodiment of DP Core Values.
Company Perks
  • Freedom to work from home two days a week.
  • Robust 401k match program.
  • Significant paid time off plus company-paid holidays.
  • 16 hours of volunteer paid time off.
  • Quarterly community-focused opportunities.
  • Bring your dog to work days.
  • Organized social events focusing on team building.
  • Friday lunch.
  • Closed at 4pm on Fridays.
  • Wellness and employee assistance programs.
About Dominion Payroll

Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

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