Customer Service Representative

4 weeks ago


Troy, Michigan, United States Sterling Engineering Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and sales support.

Key Responsibilities
  • Resolve customer inquiries and process orders in a timely and efficient manner.
  • Build strong relationships with customers and internal sales teams to drive sales growth and customer satisfaction.
  • Handle customer inquiries via phone and in-person interactions, providing accurate and helpful information.
  • Schedule and bill services, deliveries, and installations, coordinating with service/operations managers as needed.
  • Process payments and maintain accurate internal reports to ensure seamless customer experiences.
Requirements
  • 1+ years of customer service experience in a sales or marketing environment.
  • High school diploma or GED.
  • Proficiency with Microsoft Word and Excel.
  • Data entry experience.
What We Offer
  • Competitive salary and commission structure.
  • Medical, dental, and vision insurance.
  • 401(K) with company match.
  • Exclusive product discounts.
  • Paid time off.


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