Customer Service Representative
3 hours ago
Job Summary:
We are seeking a highly skilled and experienced Agency Customer Service Representative/Trainer to join our team at Michigan Farm Bureau. As a key member of our Field Force, you will be responsible for providing exceptional customer service, training, and support to our agents and customers.
Responsibilities:
- Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
- Face-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
- Receive, process, and verify insurance and membership transactions.
- Take ownership of complaints and inquiries and proactively follow through to resolution.
- Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.
Qualifications:
- High school diploma or equivalent required.
- Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required.
- Demonstrated ability to learn new technologies required.
- Active P/C license required or must be successfully obtained within 90 days of employment.
- Keyboarding skills with accuracy required.
- Willingness to pursue continuing job-related training and education required.
Preferred Qualifications:
- Associates degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance, or finance, or equivalent experience may be considered.
- Minimum one year of experience in insurance processing preferred.
- One-year professional office experience and customer service preferred.
What We Offer:
Michigan Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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