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Customer Service Representative

2 months ago

Troy, Michigan, United States BELFOR Holdings Full time
Job Title: Customer Service Representative

BELFOR Holdings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Central team, you will be responsible for providing exceptional customer service to clients affected by disasters.

Job Summary

We are looking for a detail-oriented and customer-focused individual to handle incoming emergency calls, respond to customer inquiries, and provide compassionate support to those in need. If you have a passion for delivering outstanding customer service and are able to work in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Respond to incoming emergency calls from customers, referrals from fire or police departments, and third-party programs.
  • Assist customers with concerns and distribute relevant data to the appropriate contacts.
  • Maintain a customer database, including detailed data entry into web-based third-party applications.
  • Work under time constraints to enter information quickly and accurately, meeting specific timelines.
  • Use discretion when routing calls or providing information regarding the organization to callers.
  • Adapt quickly to changes in process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel.
  • Ask appropriate questions to secure all pertinent information.
  • Follow precise client required protocols and company procedures.
  • Operate effectively and professionally in a close team environment, requiring self-motivation and the ability to multitask in a fast-paced environment.
  • Maintain a professional appearance.
  • Assist in the training of new employees.
Requirements
  • Availability to work every other weekend, a minimum of 3 holidays, and occasional overtime (on short notice, as needed, during emergency situations).
  • Reliable transportation.
  • Proven ability to multitask in a fast-paced office environment.
  • Demonstrated understanding of customer service principles and practices.
  • Attention to detail and a keen sense of safeguarding other people's property and information.
  • Quick learner, detail-oriented, and self-motivated.
  • Strong written and verbal communication skills.
  • Basic computer and typing skills.
Physical Requirements
  • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time).
  • Sitting for extended periods of time.
  • Manual dexterity needed for keyboarding and other repetitive tasks.
  • The ability to bend, crouch, or stand as necessary.

BELFOR Holdings is an Equal Opportunity Employer. We are committed to providing a work environment that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.