Insurance Customer Service Specialist

2 weeks ago


Zumbrota, Minnesota, United States Staff My Agency Full time
Position Overview

A successful independent contractor agent is seeking a qualified professional for the role of Licensed Insurance Customer Service Representative. An active Property and Casualty license is essential.

We are looking for an enthusiastic licensed professional interested in contributing to our business growth through meaningful conversations and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this could be your opportunity for a fulfilling career with substantial income and advancement potential.

Key Responsibilities:
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy modifications, claims, and billing issues.
  • Implement a customer-centric, needs-based review process to inform clients about insurance choices.
  • Uphold a strong work ethic with a steadfast commitment to daily success.
As a representative, you will benefit from:
  • A competitive base salary
  • Generous paid time off
  • Year-round bonuses
  • A retirement savings plan
  • A professional office environment with excellent working conditions
  • Valuable experience in the insurance sector
  • Opportunities for growth and advancement within the agency
Qualifications:
  • Property & Casualty license (mandatory)
  • Life and Health license (mandatory)
  • Strong interpersonal abilities
  • Exceptional communication skills - written, verbal, and listening
  • Customer-oriented mindset
  • Organizational capabilities
  • Self-driven and motivated
  • Attention to detail
  • Proactive problem-solving skills
  • Commitment to customer service excellence
  • Ability to learn and adapt to computer systems
  • Pride in completing tasks accurately and promptly
  • Team collaboration skills
  • Capacity to manage multiple tasks effectively
  • Timely and comprehensive reporting of activities to the agent
  • The selected candidate is expected to stay updated on product changes, licensing, technical advancements, and ongoing education.
If you envision yourself thriving in this role, we encourage you to submit your resume for consideration. Further steps in the interview process will follow.

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