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State Farm Agency Customer Support Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Staff My Agency. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Customer Service: Provide prompt, accurate, and friendly customer service to our clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and motivations to inspire loyalty and enhance the overall customer experience.
- Insurance Expertise: Use a customer-focused, needs-based review process to educate customers about insurance options, ensuring they have a comprehensive understanding of their coverage.
- Team Collaboration: Work collaboratively with our team to achieve business objectives, sharing knowledge and best practices to drive success.
- Office and/or Customer Service Experience: Proven track record of delivering exceptional customer service in an office or customer-facing environment.
- Communication Skills: Excellent written, verbal, and listening skills, with the ability to effectively communicate with customers and colleagues.
- Self-Motivation: Self-motivated and proactive individual with a strong work ethic and ability to work independently.
- Attention to Detail: Detail-oriented with a strong focus on accuracy and quality in all aspects of work.
- Problem-Solving: Proactive in problem-solving, with the ability to think critically and resolve customer issues efficiently.
- Teamwork: Ability to work effectively in a team environment, collaborating with colleagues to achieve business objectives.
- Assessment and Interviewing: Ability to assess customer needs and conduct effective interviews to understand their requirements.
- Customer Focus: Ability to effectively relate to customers, understanding their needs and motivations to deliver exceptional service.
- Licensing: Ability to obtain a Property Casualty license and a Life and Health license.
- Competitive Compensation: Competitive hourly pay and bonus structure.
- PTO and Benefits: Generous PTO package and comprehensive benefits, including a retirement plan.
- Professional Development: Opportunities for growth and professional development, with a focus on advancing within the company.
