Branch Operations Leader
2 weeks ago
Join our team as a Branch Operations Leader at IBC Bank
In the role of Branch Operations Leader, you will be tasked with delivering the IBC Experience to our clientele while nurturing a culture of excellence to guarantee customer satisfaction and drive branch development. Your contributions will be vital in sustaining branch sales targets, mentoring staff, and engaging with the local community.
Key Responsibilities:
- Oversee branch sales performance metrics
- Support staff development and the execution of IBC's Mission
- Set and achieve personal performance objectives
- Deliver outstanding customer service
- Coordinate outreach initiatives, presentations, and marketing campaigns
- Manage customer relationships
- Lead branch meetings and team huddles
- Assist with supervisory responsibilities for tellers
- Promote community engagement initiatives
- Ensure adherence to branch operational protocols and standards
Required Skills:
- Strong communication abilities
- Proficiency in computer applications
- Customer-focused approach
- Excellent time management and organizational skills
- Analytical thinking and decision-making capabilities
- Ability to meet established performance benchmarks
- Basic arithmetic proficiency
- Awareness of social dynamics
- Leadership and conflict resolution expertise
Education & Experience:
- High School diploma or equivalent certification
- Preferred completion of some college coursework
- Experience in customer service is advantageous
Benefits Overview:
As a member of IBC Bank, you will enjoy a robust benefits package that includes health and dental insurance, life insurance, disability coverage, and a 401K retirement plan. Additionally, employees are eligible for profit-sharing, educational assistance, a computer purchase program, as well as vacation and sick leave.
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Branch Operations Leader
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Duncan, Oklahoma, United States IBC Bank Full timeJoin our team as a Branch Operations Leader at IBC BankIn the role of Branch Operations Leader, you will be tasked with delivering an exceptional customer experience while promoting a culture of excellence to ensure client satisfaction and the growth of the branch. Your contributions will be vital in sustaining branch sales objectives, nurturing team...
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