Branch Operations Leader
2 months ago
Join our team as a Branch Operations Leader at IBC Bank
In the role of Branch Operations Leader, you will be tasked with delivering an exceptional customer experience while promoting a culture of excellence to ensure client satisfaction and the growth of the branch. Your contributions will be vital in sustaining branch sales objectives, nurturing team members, and engaging actively with the local community.
Key Responsibilities:
- Oversee and uphold branch sales performance metrics
- Support the development of staff and the execution of IBC's core values
- Set and achieve personal performance targets
- Deliver outstanding customer service
- Coordinate outreach initiatives, presentations, and marketing campaigns
- Manage and nurture customer relationships
- Lead branch meetings and team huddles
- Assist with supervisory responsibilities for tellers
- Promote community engagement programs
- Ensure adherence to branch operational guidelines and standards
Required Skills:
- Strong verbal and written communication abilities
- Proficiency in computer applications
- Customer-focused approach
- Excellent organizational and time management skills
- Analytical thinking and problem-solving capabilities
- Ability to achieve performance goals and deadlines
- Basic numerical skills
- Awareness of social dynamics
- Leadership and conflict resolution expertise
Education & Experience:
- High School diploma or equivalent
- Preferred: Some college coursework
- Experience in customer service is advantageous
Benefits Overview:
As a member of IBC Bank, you will benefit from a robust benefits package that includes health and dental insurance, life and disability coverage, and a 401K retirement plan. Additionally, employees may participate in profit-sharing, tuition reimbursement, a computer purchase program, as well as vacation and sick leave.
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