Director, Technical Services Sales-food

4 weeks ago

Duncan, Oklahoma, United States Sealed Air Corporation Full time

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders.

In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world.

To learn more, visit
sealedair.

Position Summary


The Director of Technical Services is responsible for driving the continual development of a best-in-class Technical Service organization in Food Care North America.


He/She will work collaboratively with the North American Leadership Team and Regional Sales & Technical Leaders to coordinate and deploy all programs and tools necessary to drive a high-performance service culture in FC NA.

This leader will be responsible for developing a robust training and succession plan for technical service in NA.

Job Description

  • Responsible for maintaining a robust resource plan to ensure business continuity and ongoing skill development for all Food Care NA Technical Service roles.
Coordinates all hiring and onboarding (180-day plan) and skill development of new Technical personnel.

  • Collaborates with Global Sales Operations and Regional Leaders to define/develop/align processes and tools to optimize Sales and Technical Service effectiveness.
  • Work with NA Leadership to establish annual goals and objectives for Technical positions that align with NA business plans.
Collaborate to develop and implement effective KPI measurement systems and tools to facilitate assessment of individual and regional performance.

  • Responsible for all Technical training programs and processes utilized in Food Care NA.
Continuously assess training needs of regional Technical groups and develop/deploy annual training calendar. Work with Regional Sales Operations to identify/develop best practices training for FC Technical roles.

  • In collaboration with Regional Sales Operations, be responsible for the identification, assessment, and ongoing effectiveness of all regionally deployed service technology systems, including ServiceMax, O365, Mediafly, etc.
  • Work collaboratively with Regional Leadership to ensure Technical Service teams are managing their service responsibilities to achieve regional objectives and satisfy the needs of regional customers.
  • Responsible for managing the budget for the Technical Service organization.
Qualifications

  • Excellent written and oral communication, and presentation skills.
  • Willing to work in teams or independently as needed.
  • Strong attention to detail and organizational skills required.
  • Experience in leading and motivating others is required.
  • Strong knowledge of Microsoft Office software and good computer skills are a must.
  • Strong math and analytical capabilities are desired.
Requisition id: 48251

Relocation:
No


Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve.

We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms.

Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.

The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globaltasealedair.

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