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Branch Manager

2 months ago

Duncan, Oklahoma, United States IBC Bank Full time

Job Summary:

The Branch Manager - Team Lead at IBC Bank is responsible for leading a team of banking professionals to deliver exceptional customer experiences and drive branch growth. This role requires a strong leader who can maintain sales performance expectations, develop employees, and engage with the community.

Key Responsibilities:

  • Leadership and Team Management:
    • Lead and motivate a team of banking professionals to achieve sales and customer service goals.
    • Develop and implement strategies to improve team performance and customer satisfaction.
  • Sales and Revenue Growth:
    • Maintain branch sales performance expectations and develop plans to achieve sales targets.
    • Identify and capitalize on business opportunities to drive revenue growth.
  • Customer Experience:
    • Provide exceptional customer service and ensure that customer needs are met.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Community Engagement:
    • Establish and maintain relationships with community leaders and organizations.
    • Develop and implement community outreach programs to promote IBC Bank's products and services.
  • Operational Excellence:
    • Maintain compliance with bank policies and procedures.
    • Ensure that branch operations are running efficiently and effectively.

Requirements:

  • Education and Experience:
    • High School diploma or GED equivalent.
    • Some college education preferred.
    • Customer service experience is an asset.
  • Skills and Abilities:
    • Effective communication and leadership skills.
    • Strong sales and customer service skills.
    • Ability to work in a fast-paced environment and meet performance standards and deadlines.
    • Basic math skills and computer literacy.

Benefits:

As an IBC Bank employee, you will have access to a comprehensive benefits program, including medical and dental coverage, life insurance, disability insurance, and 401K savings. In addition, employees are eligible for profit sharing, tuition assistance, computer purchase program, vacation, and sick leave.