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Administrative Director

2 months ago


Corpus Christi, Texas, United States Christus Health Full time
Job Summary

This position is responsible for the operation of physician practices, typically consisting of more than 4 providers, more than 10 full-time equivalents (FTEs), or more than two sites. The position is responsible for managing subordinate personnel, preparing clinic budgets, ensuring data accuracy, preparing financial analyses, handling complex customer service issues, and maintaining provider/staff communications.

Key Responsibilities
  • Establishes and implements goals, objectives, policies, procedures, and systems for assigned administrative areas.
  • Assists with developing and implementing annual operational plans and budgets.
  • Selects, trains, orients, and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.
  • Evaluates performances and recommends merit increases, promotions, and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
  • Resolves problems in administrative areas and ensures compliance with regulations and standards.
  • Helps fiscal management and other administrative staff in implementing cost-effective policies and procedures for all operational areas, including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing, and space planning.
  • Works in conjunction with Regional Directors and corporate Marketing Departments in practice development.
  • Ensures the effective implementation of job descriptions, personnel policies, and payroll practices.
  • Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.
  • Serves as a liaison between clinics and external agencies.
  • Works with staff and providers to ensure quality patient care and services are provided. Maintains effective communication with providers and staff; conducts monthly meetings with providers and staff. Creates a positive work environment.
  • Gathers and reports monthly and annual data for fiscal, statistical, and planning purposes. Develops and implements revenue enhancement strategies for existing practices.
  • Participates in professional development activities to stay current with healthcare trends and practices.
  • May be responsible for ensuring all necessary licensure, certifications, and/or accreditations are secured according to policy.
  • Follows CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Maintains strict confidentiality.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
  • Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.
  • Supports and adheres to CPG Service Guarantee.
  • Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
  • Ensures assessment of competency of all associates is completed as part of the orientation program and on an ongoing basis.
  • Identifies, develops, and/or arranges for programs to meet the educational/skills needs of associates upon hiring and on an ongoing basis.
  • Contributes to the development of operating and capital budgets to meet the needs of the clinics on an annual basis.
  • Reviews financial and productivity management reports and takes appropriate actions.
  • Evaluates clinic production and revises procedures or devises new forms to improve efficiency of workflow.
  • Supervises clinical and non-clinical areas to ensure timely and efficient management.
  • Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.
  • Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.
  • Performs other related work as required.
Requirements
  • High School Diploma