Client Services Representative

4 days ago

Tampa, Florida, United States American Integrity Insurance Full time
About American Integrity Insurance

American Integrity Insurance is a premier writer of homeowners insurance, serving over 280,000 customers and represented by over 1,000 independent agents. Our company is committed to providing sound and comprehensive home and dwelling insurance to families throughout the Southeast.

A Day in the Life

At American Integrity Insurance, we believe that insurance can be fun Our company culture is built on six core values: integrity, commitment, teamwork, humility, passion, and fun. As a team, we strive to provide exceptional customer service and achieve greater heights each day.

This Job: Client Services Specialist

We are seeking a Client Services Specialist to provide enhanced service to our customers in the placement and maintenance of residential property insurance. The ideal candidate will be responsible for:

  • Responding to inquiries and questions from agents, customers, and internal departments via various communication channels.
  • Providing accurate information to agents and customers.
  • Researching and resolving issues.
  • Answering calls professionally and efficiently.
  • Providing administrative support as required.
  • Processing mail and correspondence.
  • Participating in projects and assignments that support policy services.
  • Maintaining a superior level of customer service.
Requirements

To be a top candidate for this role, you will need:

  • An Associate's Degree (preferred).
  • Two years of personal lines experience, contact center experience, or a combination of education and experience.
  • Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) (preferred).
  • Demonstrated skills in computer software applications.
  • Specific knowledge in a particular line of business and/or additional education may be required.
  • Familiarity with various types of insurance policies (preferred).
Skills

The ideal candidate will possess:

  • Proven ability in customer service.
  • Ability to communicate effectively with individuals and groups via telephone and in writing.
  • Ability to communicate with a wide variety of technical, professional, and consumer clients.
  • Ability to develop and maintain open and trusting working relationships with clients/agents.
  • Ability to balance timeliness and accuracy.
  • Ability to listen and communicate clearly while maintaining proper confidentiality.
  • Strong decision-making and problem-solving skills.
  • Ability to innovate and be resourceful in information gathering.
Environment

This role is based in a normal business office environment. The ideal candidate will be able to remain in a stationary position for periods of time while operating a computer and other office productivity machinery. Occasional movement is required to access file cabinets, office machinery, or communicate with coworkers. Travel is minimal, as required.

American Integrity Insurance Group is an Equal Opportunity Employer.

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