Customer Service Representative

2 weeks ago

Tampa, Florida, United States SafeTouch LLC Full time
Job Title: Customer Service Representative - Community Gate Concierge

SafeTouch Security, a reputable company serving the community for over 30 years, values its employees as the cornerstone of its success.

Position Summary: We are seeking a friendly, reliable, and detail-oriented Community Gate Concierge for our Community Gate Service team. This position involves being the first point of contact for residents, visitors, and vendors entering the communities we service; handling incoming calls related to gate access, assisting residents and visitors with gate entry procedures, and ensuring smooth and seamless interactions.

Key Responsibilities:

  • Greet residents, guests, and vendors warmly and professionally as they enter the community.
  • Verify and manage access permissions for residents, visitors, and service personnel.
  • Maintain accurate records of all entries and exits.
  • Provide clear and concise instructions to callers regarding entry procedures and community guidelines.
  • Answer phone calls and respond to inquiries or direct them to the appropriate department.
  • When applicable, coordinate with on-site security personnel to ensure efficient gate operations.
  • Address and resolve resident complaints and concerns with professionalism and empathy.
  • Follow established protocols for the entry of all visitors, guests, emergency vehicles, delivery drivers, and school buses.
  • Monitor and report any suspicious activities or security concerns to the appropriate member(s) of leadership.
  • As needed, perform administrative tasks such as data entry, updating records, and generating reports.
  • Maintain knowledge of community requirements, number of gates monitored, and community preferences to provide accurate information to callers.
  • Participate in ongoing training and professional development programs.

Requirements:

  • High school diploma or equivalent.
  • Minimum of 2 years of proven experience in a call center, customer service, or similar role preferred.
  • Must have flexibility to work weekends and holidays when needed.
  • Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.
  • Basic computer skills, including proficiency in Microsoft Office Suite, with the ability to learn in-house software and other applications.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional under pressure.
  • Familiarity with security procedures and surveillance systems is a plus.
  • Bilingual helpful.

Work Hours: We currently have two openings and need one person for each shift below.

  • 7:30 am – 3:30 pm
  • 3:00 pm – 11:00 pm

Pay Rate: $15/hour plus incentives

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time, non-exempt

Benefits:

  • Competitive pay
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Paid time off and holidays
  • Opportunities for professional development and career growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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