Global Client Support Director

7 days ago


Tampa, Florida, United States LaSalle Network Full time
Job Title: Vice President, Global Client Support

LaSalle Network is partnering with a leading health information technology vendor to find a seasoned executive to lead their global client support function. The ideal candidate will have a strong background in healthcare technology, experience managing global teams, and a passion for delivering exceptional client experiences.

Key Responsibilities:
  • Develop and implement a comprehensive global client support strategy aligned with company goals and objectives.
  • Provide regular updates to executive leadership on support metrics and initiatives, ensuring transparency and accountability.
  • Effectively manage resources within budgeted spend, overseeing forecasting and fiscal planning for the cost center.
  • Represent the voice of clients with other stakeholders across the company, ensuring their needs are represented and heard.
  • Lead, mentor, and develop a high-performing client support team, fostering a culture of excellence and continuous improvement.
  • Build and maintain strong relationships with key clients, acting as an escalation point for critical client issues.
  • Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes, and other needs as they arise.
Requirements:
  • 10+ years of experience in client support or customer service, with 5+ years in a leadership role.
  • Must have experience in the healthcare technology industry.
  • Experience working with and managing global teams and strategies.
  • Bachelor's degree in business, healthcare management, or a related field; MBA or advanced degree preferred.
  • Proven track record of developing and executing successful global client support strategies.
  • Proven track record of successfully leading and managing large client support teams, including near-shore and offshore resources.
  • Strong understanding of healthcare technology solutions and their application in healthcare settings.
  • Strong analytical and data-driven problem-solving skills.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services, helping organizations hire faster and connect top talent with opportunities. With units specializing in various industries, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.



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