Technical Success Strategist

7 days ago

Little Rock, Arkansas, United States Confluent Full time
About the Role:

Confluent is seeking a seasoned professional to fill the position of Customer Success Technical Architect. As a trusted technical advisor, you will work closely with our customers to ensure their success and retention. Your primary objective will be to provide technical guidance and support to help our customers accelerate time to value, maximize product consumption, and achieve their business objectives.

Key Responsibilities:
  • Champion and advocate for the customer within Confluent, serving as the technical voice of the customer and coordinating between Confluent teams to drive technical success.
  • Identify customer technical objections and develop strategies to address those blockers to adoption.
  • Proactively support customers through technical lifecycle activities, including architecture planning, cluster and security design, monitoring and automation, and review and provide guidance on upgrade or migration plans.
  • Guide customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning.
  • Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
  • Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own.
  • Leverage knowledge of customer environments and use cases to influence the roadmap of Confluent products.
  • When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.
Requirements:
  • Bachelor's degree in computer science or engineering, mathematics, or other quantitative field.
  • Demonstrated success in a technical field role for a product/SaaS company with enterprise customers.
  • Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies.
  • Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas.
  • Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives.
  • Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context.
  • Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure).
  • Solid understanding of cloud networking and security technologies.
  • Experience prototyping and analyzing code for client solutions in multiple languages.
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting.
  • Experience with operating Linux, with knowledge of configuring, tuning, and troubleshooting both RedHat and Debian-based distributions.
  • Ability to learn new technologies quickly, as well as a strong interest in doing so.
  • Flexibility to travel up to 20% of the time.
What Gives You an Edge:
  • Confluent Developer or Administrator certifications.
  • Experience with Apache Flink.
  • Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

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