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Guest Services Supervisor

2 months ago

Stamford, Connecticut, United States Bltoffice Full time

About Bltoffice

Bltoffice is a distinguished firm in the real estate sector, recognized for its extensive portfolio and comprehensive management across various properties. With a commitment to excellence, we focus on delivering superior service and maintaining high standards in property management.

Position Overview: Front Desk Manager

This role is ideal for an individual who excels in customer engagement and service. The Front Desk Manager will be responsible for ensuring a welcoming environment, addressing resident inquiries, and upholding company policies while contributing to the property's overall upkeep.

  • Address resident requests and inquiries
  • Resolve issues and concerns raised by residents
  • Oversee key management and security protocols
  • Assist with resident transitions during move-ins and move-outs
  • Provide information to potential residents about the community
  • Follow up on service requests from residents

Required Qualifications and Skills:

  • Outstanding customer service and follow-up abilities
  • Excellent organizational skills
  • Friendly demeanor with a strong inclination for personal interactions
  • Self-driven with the capability to work autonomously
  • Ability to prioritize responsibilities and meet deadlines
  • Strong verbal and written communication skills
  • Basic proficiency in computer applications (Microsoft Office, Internet use)
  • Preferred educational background in a relevant field

Customer Service Commitment:

  • Devotion to providing exceptional customer service
  • Proactive in resolving conflicts and problems
  • Active listening and effective communication with residents
  • Timely responses to resident inquiries and concerns
  • Strong accountability and dedication to resident satisfaction
  • Fostering personal connections through positive interactions