Service Desk Ambassador

3 weeks ago


Queens Village, New York, United States Pep Boys Full time
Pep Boys is seeking a talented individual to fill the role of Automotive Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a safe working environment.

**Job Description:**
This role involves engaging with customers, scheduling appointments, and selling products that enhance their vehicle's performance. You will work closely with the management team to implement safety procedures, maintain a safe working environment, and adhere to company policies and procedures.

**Responsibilities:**
- Deliver exceptional customer service, responding to customer inquiries, and resolving issues promptly
- Engage with customers, build trust, and understand their needs
- Schedule appointments, communicate processes and timelines, and sell products that meet customer expectations
- Work closely with the management team to implement safety procedures and maintain a safe working environment
- Assist with various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase ordering
- Follow all policies and procedures related to cash, credit, check, refund, and return policies

**Skills and Qualifications:**
- High school diploma or equivalent required
- Valid Driver's License
- One year of related experience in the automotive service environment preferred
- Strong verbal communication skills
- Ability to work Days, Nights, Weekends, Holidays

**Compensation and Benefits:**
- Competitive salary range: $16.00 - $18.60 per hour based on experience + commission
- Opportunity to work with a leading auto parts retailer and service provider
- Collaborative and dynamic work environment

**Working Conditions:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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