Customer Service Ambassador

6 days ago


Queens, United States The Gifting Company Full time
Job Title: Gift Experience Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a seasonal Customer Service Representative.

This is a seasonal position with competitive pay at $18.50 per hour, offering an excellent opportunity for those looking to develop their skills in a dynamic environment.

Duties and Responsibilities:
  • Handle inbound client telephone inquiries and sales, taking phone orders and processing them efficiently.
  • Utilize the Manhattan Fruitier Product Catalog to provide gift suggestions to clients, ensuring their needs are met.
  • Enter orders into our entry system via incoming phone calls, emails, or other correspondence, maintaining accuracy and attention to detail.
  • Follow up with customers to ensure they receive their gifts, demonstrating exceptional customer service skills.
  • Address customer complaints and feedback in a professional and timely manner.
  • Maintain strict adherence to safety rules and regulations, adhering to all company policies.
Required Skills and Qualifications:
  • A High School Diploma or GED is preferred but not required.
  • Ability to work variable shifts, weekends, holidays, and overtime as needed.
  • Excellent communication skills, both written and verbal.

The physical demands of this position include standing and walking throughout the day, with occasional stooping, kneeling, and lifting up to 50 pounds. The work environment is well-ventilated with moderate noise and good lighting.



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