Service Desk Associate

4 days ago


Elk Grove Village, Illinois, United States HR Manager Full time
Service Desk Role

We require a skilled Service Desk Associate to provide top-notch customer service and support in our call center.

The salary range for this position is $25-$30/Hour.

Job Summary:

As a Service Desk Associate, you will handle customer inquiries, resolve issues, and provide guidance on our products and services.

Key Responsibilities:

  • Handle customer contacts via phone, email, and chat.
  • Provide expert advice on product selection and usage.
  • Process customer transactions efficiently.
  • Collaborate with internal teams to address customer concerns.
  • Maintain accurate records of customer interactions.
  • Follow up on customer inquiries to ensure timely resolution.
  • Stay informed about product specifications and company policies.


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