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Customer Service Representative

2 months ago

Centennial, Colorado, United States Invitation Homes Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents, resolving inquiries, and supporting our local market with general property management functions.

Key Responsibilities

  • Deliver high-quality customer service to residents in a fast-paced environment, ensuring timely and effective resolution of issues.

  • Assist with property management functions, including rent payments, welcome calls, and smart home account creation.

  • Process HAP applications and communicate with the Housing Authority as needed.

  • Perform outbound delinquency calls to residents for rent collections and manage resident responsible HOA Violations.

  • Maintain awareness of ongoing expectations and changes, monitoring and working through action items on the CSR-PM dashboard in Salesforce.

Requirements

  • High school or GED

  • Minimum 2 years of administrative experience in Property Management or equivalent combination of education and experience.

  • Previous experience using property management software.

Preferred Skills

  • Ability to work well under pressure and handle escalated calls with a calm demeanor.

  • Possess strong communication and problem-solving skills.

  • Intermediate proficiency in MS Word, Excel, Outlook, and Adobe.

  • Excellent organizational skills.

  • Strong communication skills, both verbal and written.

  • Ability to write clear and concise correspondence.

  • Work collaboratively with team members.

Work Environment

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, standing, and walking.

This position requires the ability to talk, hear, compare, compute, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

  • Annual bonus program

  • Health, dental, vision, and life insurance

  • Long-term and short-term disability insurance

  • Generous paid time off plans include vacation accrual, sick time, standard holidays, and floating holidays

  • 401(k) with company matching contributions

  • Awesome work environment with casual dress

  • Team events and gatherings

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.