Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our Service Business Development Center team at Groove Auto. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering incoming calls, and scheduling service appointments.
Key Responsibilities:- Promptly answer all incoming Service Department phone calls and emails.
- Contact current and former service customers to confirm and schedule appointments.
- Effectively communicate with internet customers using their preferred method of communication.
- Maintain accurate data in the customer database.
- Schedule service appointments at the earliest available time slots.
- Follow up with customers to ensure their complete satisfaction and address any concerns promptly.
- At least 18 years of age.
- Ability to pass a pre-employment background check and drug screen for illegal substances.
- Authorized to work in the United States.
- Bilingual is preferred.
- A positive work environment focused on your success.
- A career path that offers an opportunity for financial growth.
- Flexible schedule with paid time off that accrues from day one of employment.
- An extensive benefits package including medical, dental, vision, life, and disability insurance, and more.
- 401(K) with employer contribution.
- Health and Wellness membership reimbursement of up to $75.00 (paid monthly).
- Employee discounts.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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