Guest Services Representative

2 weeks ago


Centennial, Colorado, United States Uptown Full time
Job Summary

We are seeking a highly skilled and professional Guest Services Representative to join our team at Uptown. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of service excellence.

Key Responsibilities
  • Represent the hotel in a professional and courteous manner, ensuring a positive guest experience.
  • Check guests in and out efficiently, ensuring accuracy and attention to detail.
  • Take reservations and handle guest inquiries in a timely and professional manner.
  • Manage front office operations, including cash handling, bank deposits, and inventory management.
  • Supervise property staff as needed, ensuring a high level of service and adherence to company standards.
  • Identify and follow up on life/safety issues and inspection issues, ensuring a safe and secure environment for guests and staff.
  • Notify management of any guest, employee, or cash concerns, ensuring prompt attention and resolution.
Requirements
  • High school diploma or equivalent required; previous hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Physical demands include standing for eight hours, with occasional sitting, climbing, and lifting up to 25 pounds.
Benefits
  • Competitive salary and benefits package, including health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Short-term and long-term disability insurance.
  • Generous PTO policy, with opportunities for advancement and professional growth.


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