Field Service Specialist
14 hours ago
Job Summary
The Field Service Engineer is a critical role at Bolt Medical, responsible for ensuring the smooth operation of our medical devices at customer sites. This position requires a unique blend of technical expertise, communication skills, and problem-solving abilities.
Key Responsibilities
- Install, maintain, and repair medical devices at customer locations, ensuring optimal performance and minimal downtime.
- Provide exceptional technical support to customers, including troubleshooting, training, and documentation.
- Collaborate with internal teams to ensure seamless service delivery, including manufacturing, engineering, and clinical support.
- Develop and maintain accurate records of service activities, including inventory management and quality control.
- Travel extensively (up to 75%) to customer sites, including weekends, to provide on-site support and training.
Requirements
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Optical Engineering, Physics, or a related field.
- Minimum 2 years of experience in medical device field service, with a proven track record of success in troubleshooting and resolving technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with medical professionals and internal teams.
- Ability to lift/push/pull equipment up to 50lbs, with occasional heavier equipment assistance.
- International travel experience, with a valid passport and vaccination records.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading medical device company, making a real difference in people's lives.
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