Field Service Specialist

7 hours ago


Reston, Virginia, United States Accordance Search Group Full time
Job Title: Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at Accordance Search Group. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the west coast territory.

Key Responsibilities:

  • Provide technical support and maintenance services to customers in the west coast territory.
  • Monitor and respond to customer service calls and emails in a timely manner.
  • Support internal and external Technical Service Teams.
  • Assist in the creation and maintenance of technical service documentation.
  • Provide input to our ERP system to create service calls, order components, and coordinate service activities.
  • Assist Quality Assurance with complaint activities.
  • Initiate, schedule, or perform PM activities as needed.

Essential Duties & Responsibilities:

  • Respond to customer service calls and emails within 60 minutes of initial contact.
  • Initiate the creation of service records as needed.
  • Perform troubleshooting for customer system use over the phone.
  • Provide FAQ support and update FAQ listings online.
  • Provide field support as required.
  • Assist with sales orders and customer returns in ERP for service-related purchases orders.
  • Coordinate with Materials Management and customer service on shipping and logistics.
  • Assist with PM Service agreements and Warranties.
  • Assist in maintaining a customer database.
  • Support internal departments and activities.

Requirements:

  • Ability to physically troubleshoot and repair systems on site if required.
  • Willingness to travel on short notice.
  • Ability to work varied shifts and unconventional hours when needed.

About Us:

Accordance Search Group is a leading provider of technical support and maintenance services. We are committed to providing our customers with the highest level of service and support.



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