Metrology Field Applications Specialist

6 hours ago


Reston, Virginia, United States Lumentum Full time
Job Title: Metrology Field Applications Specialist

We are seeking a highly motivated and skilled Metrology Field Applications Specialist to join our team at Lumentum. As a key member of our Dimensional Metrology Team, you will be responsible for providing technical expertise and support for our products and solutions, working closely with customers to understand their needs, and ensuring the successful implementation and optimization of our offerings.

Key Responsibilities:
  • Technical Support and Troubleshooting: Provide technical support to customers, addressing inquiries and resolving issues related to our products and solutions. Troubleshoot and diagnose technical problems, offering timely and effective solutions.
  • Customer Engagement: Work closely with customers, Sales Team and Product Team to understand Customers' technical requirements and provide tailored solutions. Conduct product demonstrations, presentations, and training sessions for customers and partners.
  • Implementation and Integration: Assist customers with the implementation and integration of our products into their systems. Develop and maintain technical documentation, including user manuals, installation guides, and FAQs.
  • Product Development and Feedback: Collaborate with the product development team to provide customer feedback and insights for product enhancements. Participate in the development and testing of new products and features.
  • Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices. Participate in ongoing training and professional development to enhance technical skills and knowledge.
Qualifications:
  • Bachelor's degree in Engineering, Physics, or a related field.
  • 5+ years of experience in a technical support or applications engineering role.
  • Strong technical knowledge of Dimensional Metrology in a manufacturing environment.
  • Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
  • Willingness to travel as needed to support customer needs.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position is right for you, we encourage you to apply.



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