Customer Experience Coordinator

2 days ago


Laguna Niguel, California, United States Marshalls Full time
Job Title: Customer Experience Coordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our store team, you will be responsible for promoting an excellent customer experience and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead by example and demonstrate a commitment to delivering exceptional customer service
  • Oversee the front of store operations, ensuring that all areas are clean, organized, and well-maintained
  • Train and coach Associates on customer service skills and promote a culture of honesty and integrity
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, providing progress updates and feedback
  • Participate in store shrink reduction goals and programs, promoting safety awareness and maintaining a safe environment

Requirements:

  • 1 year retail experience and 6 months of leadership experience
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills, with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Starting Pay Range: $17.00 to $17.50 per hour

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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