Technical Incident Management Specialist

1 week ago


Boston, Massachusetts, United States The Ceres Group Full time

Job Title:
Technical Change/Incident Management

Company:
The Ceres Group

In this position, you will be instrumental in guiding the technological evolution of the organization towards its strategic objectives.

Key Responsibilities of the Technical Change Analyst:

  • Oversee and facilitate regular operational assessments and approvals for modifications affecting the company's technical infrastructure, including software, hardware, and configurations.
  • Conduct evaluations involving essential technology team members and risk management units as needed.
  • Lead investigations following significant system failures to identify root causes and recommend improvements to avert future incidents.

Responsibilities and Duties:
In this role, you will engage in:

  • Establishing a standardized change management framework and tools to effectively oversee technical modifications.
  • Identifying opportunities for refining the change management process, including approval workflows, evaluations, and communication of changes.
  • Creating and implementing change management strategies to ensure strong employee engagement and minimal resistance.
  • Conducting impact assessments, evaluating readiness for change, and pinpointing key stakeholders.
  • Collaborating with senior leadership, monitoring and addressing challenges, and defining success metrics for tracking change initiatives.
  • Developing processes and deliverables to enhance problem management efforts and performing thorough post-incident analyses on critical outages to suggest risk mitigation measures.

Qualifications:
To excel in this role, you should have:

  • Exceptional written, presentation, and collaborative skills.
  • A demonstrated ability to connect diverse business and technical teams.
  • A minimum of 6 years of experience in IT projects and changes, along with a Bachelor's degree in IT.
  • Knowledge of infrastructure, networking, and software development best practices, with expertise in process improvement for identifying enhancement opportunities.
  • Capability to engage with management across all organizational levels, track KPIs and metrics, and comprehend industry standards such as COBIT, ITIL, and ISO.
  • CISA certification is a plus, though not required.


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title: Technical Change/Incident Management SpecialistJob Function: Project ManagerLocation: Boston, MAIndustry: Asset ManagementJob Number: JO-2006-1287About The Ceres GroupThe Ceres Group is a leading provider of asset management services, and we are seeking a highly skilled Technical Change/Incident Management Specialist to join our team.Job SummaryWe...


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title: Technical Change/Incident Management SpecialistJob Function: Project ManagerIndustry: Asset Management and BankingJob Number: JO-2006-1287About the Role:The Ceres Group is seeking a skilled Technical Change/Incident Management Specialist to join our team. As a key member of our IT department, you will be responsible for coordinating and...


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title:Technical Change/Incident ManagementCompany:The Ceres GroupIn this position, you will be instrumental in guiding the technological evolution of the organization towards its strategic objectives.Key Responsibilities of the Technical Change Analyst:Facilitate and coordinate regular operational assessments and approvals for modifications affecting the...


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title:Technical Change/Incident ManagementCompany:The Ceres GroupIn this position, you will be instrumental in guiding the technological evolution of the organization towards its strategic objectives.Key Responsibilities of the Technical Change Analyst:Facilitate and oversee routine operational assessments and approvals for modifications affecting the...


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title:Technical Change/Incident ManagementCompany:The Ceres GroupIn this position, you will be instrumental in guiding the technological evolution of the organization towards its strategic objectives.Key Responsibilities of the Technical Change Analyst:Oversee and facilitate regular operational assessments and approvals for modifications affecting the...


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title:Technical Change/Incident ManagementCompany:The Ceres GroupIn this position, you will be instrumental in guiding the technological evolution of the organization towards its strategic objectives.Key Responsibilities of the Technical Change Analyst:Facilitate and oversee regular operational assessments and approvals for modifications affecting the...


  • Boston, Massachusetts, United States Blue Mantis Full time

    Job OverviewThe Onsite Technical Support Specialist is responsible for delivering assistance to end users, providing support both in-person and remotely through a ticketing system. This role entails identifying issues, documenting incidents, and resolving problems for clients of Blue Mantis. The technician typically operates on-site at client locations.Key...


  • Boston, Massachusetts, United States Blue Mantis Full time

    Job OverviewThe Onsite Technical Support Specialist plays a crucial role in assisting end users through various channels including in-person, telephonic, and via a ticketing system. This position is responsible for diagnosing issues, documenting incidents, and providing effective solutions for clients of Blue Mantis.Key ResponsibilitiesAddress and resolve...


  • Boston, Massachusetts, United States The Ceres Group Full time

    Job Title:Technical Change/Incident ManagementCompany:The Ceres GroupIn this position, you will be instrumental in guiding the technological progress of the organization towards its strategic objectives.Key Responsibilities of the Technical Change Analyst:Facilitate and oversee routine operational assessments and approvals for modifications affecting the...


  • Boston, Massachusetts, United States Guggenheim Partners Full time

    The Technical Support Specialist plays a crucial role in delivering assistance and troubleshooting for end-users concerning their computing devices, software applications, and hardware components. This role encompasses identifying and resolving technical issues, managing service requests, and maintaining a high standard of user satisfaction. The ideal...


  • Boston, Massachusetts, United States Guggenheim Partners Full time

    The Technical Support Specialist plays a crucial role in delivering assistance and technical guidance to users concerning their computer systems, software applications, and hardware devices. This role encompasses troubleshooting and resolving technical challenges, managing service requests, and maintaining a high standard of user satisfaction. The ideal...


  • Boston, Massachusetts, United States Snyk Full time

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team at Snyk. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...


  • Boston, Massachusetts, United States Apex Systems Full time

    Job Title: Service Desk AnalystCompany: Apex SystemsPosition Overview:We are seeking a dedicated Service Desk Analyst who possesses outstanding customer service and communication abilities, both in writing and verbally. The ideal candidate will have a foundational background in technical support or IT services. The capacity to handle multiple tasks...


  • Boston, Massachusetts, United States Apex Systems Full time

    Job Title: Service Desk AnalystCompany: Apex SystemsPosition Overview:The ideal candidate will possess outstanding customer service and communication abilities, both in writing and verbally. A background in technical training or IT support is essential. The capacity to handle multiple tasks efficiently is crucial, as you will be the initial point of contact...


  • Boston, Massachusetts, United States Transmit Security Full time

    Job OverviewTransmit Security is at the forefront of providing businesses with innovative tools to establish secure and reliable digital identity experiences. Our clientele includes some of the largest financial institutions, insurance companies, and retail giants, collectively managing over $1.3 trillion in annual transactions. To learn more about our...


  • Boston, Massachusetts, United States TEKsystems Full time

    Position OverviewContract Position - Renewable AnnuallyOnsite RoleLevel 2 IT SupportAbout TEKsystems: TEKsystems is a leader in technology solutions, committed to delivering superior IT services to our clients.Job Summary: The Technical Support Specialist will provide exceptional technical assistance to end-users through various support channels and tools....


  • Boston, Massachusetts, United States First Eagle Investments Full time

    Company Overview:First Eagle Investments is a distinguished, privately held investment management firm with a significant portfolio, managing approximately $138 billion in assets. Established in 1864, we have consistently acted as a reliable steward of client investments through various market fluctuations and economic conditions. Our investment...


  • Boston, Massachusetts, United States Transmit Security Full time

    Job OverviewTransmit Security empowers organizations with innovative tools to establish secure and trustworthy digital identity pathways, fostering growth and innovation. Our clientele includes some of the largest financial institutions, insurance companies, retailers, and prominent brands globally, collectively handling over $1.3 trillion in annual...


  • Boston, Massachusetts, United States First Eagle Investments Full time

    Company Overview:First Eagle Investments is a distinguished, privately held investment management firm based in New York, managing approximately $138 billion in assets. With a legacy that spans back to 1864, we have consistently acted as a responsible steward of client investments through various market conditions and economic fluctuations. Our investment...


  • Boston, Massachusetts, United States First Eagle Investments Full time

    Company Overview:First Eagle Investments is a distinguished, privately held investment management firm based in New York, managing approximately $138 billion in assets. With a legacy that dates back to 1864, we have consistently demonstrated our commitment to safeguarding client capital through various market conditions and economic fluctuations. Our...