Technical Incident and Change Coordinator
1 week ago
Job Title:
Technical Change/Incident Management
Company:
The Ceres Group
In this position, you will be instrumental in guiding the technological evolution of the organization towards its strategic objectives.
Key Responsibilities of the Technical Change Analyst:
- Facilitate and oversee routine operational assessments and approvals for modifications affecting the company's technical infrastructure, including software, hardware, and configurations.
- Engage in evaluations with essential technology personnel and risk management teams as required.
- Conduct thorough investigations following major system failures to identify underlying issues and recommend improvements to avert future occurrences.
Responsibilities and Duties:
In this role, you will be engaged in:
- Establishing a standardized change management framework and tools to effectively oversee technical modifications.
- Identifying opportunities for refining the change management process, including approval workflows, evaluations, and communication strategies.
- Creating and implementing change management strategies to ensure strong employee engagement and minimal resistance.
- Conducting impact assessments, evaluating readiness for change, and pinpointing key stakeholders.
- Collaborating with senior leadership, monitoring and resolving issues, and defining success metrics for tracking change initiatives.
- Developing processes and deliverables to enhance problem management efforts and performing comprehensive post-incident analyses on significant outages to recommend risk mitigation approaches.
Qualifications:
To excel in this role, candidates should have:
- Exceptional written, presentation, and collaborative skills.
- A demonstrated ability to connect diverse business and technical teams.
- A minimum of 6 years of experience in IT projects and changes, along with a Bachelor's degree in Information Technology.
- Knowledge of infrastructure, networking, and software development best practices, along with expertise in process improvement methodologies.
- The capability to engage with management across all organizational levels, track key performance indicators, and understand industry standards such as COBIT, ITIL, and ISO.
- CISA certification is a plus, though not required.
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