Technical Change/Incident Management Specialist

3 days ago

Boston, Massachusetts, United States The Ceres Group Full time
Job Title: Technical Change/Incident Management Specialist

Job Function: Project Manager

Location: Boston, MA

Industry: Asset Management

Job Number: JO-2006-1287


About The Ceres Group

The Ceres Group is a leading provider of asset management services, and we are seeking a highly skilled Technical Change/Incident Management Specialist to join our team.

Job Summary

We are looking for a seasoned professional to take ownership of moving our company's technology initiatives to their future state. As a Technical Change/Incident Management Specialist, you will be responsible for coordinating and facilitating the regular operational review and approval of changes affecting our firm's technical environment.

Key Responsibilities

  • Apply a consistent change management process and tools to properly facilitate control over technical changes in the environment
  • Identify opportunities to improve the change management process, including approvals, reviews, and communication of changes
  • Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Support and engage senior leaders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Creation of a process and deliverables to support a problem management function
  • Perform detailed post mortem analysis on significant outages to identify root cause
  • Recommend improvement opportunities to reduce or eliminate outage risks

Qualifications

  • Excellent written, presentation, and collaboration skills
  • Proven ability to partner and find common ground between varying business and technical teams
  • A minimum of 6 years experience working in IT technical projects and changes
  • Bachelor's degree in IT required
  • Working knowledge of infrastructure, network, and software development practices
  • Process improvement knowledge to identify/recommend opportunities
  • Ability to communicate and work with all levels of management within the organization
  • Tracking and analysis of KPIs and metrics
  • Working knowledge of industry operating standards such as COBIT, ITIL, ISO, etc.
  • CISA certification preferred but not required

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