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IT Support Specialist

1 month ago

Houston, Texas, United States Richdale Apartments Full time

Richdale Apartments is seeking a skilled IT Support Specialist to join our team. As a key member of our IT Helpdesk Support team, you will be responsible for providing top-notch technical support to our employees.

Responsibilities
  • Provide Tier 1 and 2 desktop support to employees
  • Offer general and specialized support for desktops, applications, and infrastructure
  • Deliver telephone and email support to all designated sites
  • Manage the inventory of desktop hardware and peripherals
  • Assist with minor projects at a local operational level
  • Conduct limited on-site network monitoring and support
  • Perform basic server and network administration tasks
  • Suggest additional technologies and customizations to enhance business operations
  • Create clear, concise, and precise documentation and provide training
Qualifications
  • A minimum of two to three years of job-related experience
  • Experience with Microsoft Intune and Microsoft Entra ID
  • A minimum of a High School Diploma or equivalent
Preferred Skills
  • MS Office 365 Suite
  • Azure
  • Windows Servers
  • Active directory
  • Intune - Basic
  • SharePoint/One Drive
  • Cisco Meraki
  • Ticketing System
Work Conditions

Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.