Customer Service and Order Support Advisor

3 weeks ago


Smyrna, Georgia, United States Actus Consulting Group Full time

Job Summary:

We are seeking a highly skilled Customer Service and Order Support Advisor to join our team at Actus Consulting Group. In this role, you will be responsible for ensuring seamless order processing from initial placement to customer receipt.

About the Role:

This is an exciting opportunity for a motivated individual with strong communication skills to work in a fast-paced technical environment. As a Customer Service and Order Support Advisor, you will handle customer inquiries, process orders, manage inventory, and collaborate with logistics teams to ensure prompt order fulfillment.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
  • Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
  • Check inventory levels and confirm product availability to customers.
  • Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
  • Manage customer accounts, maintaining up-to-date information on order history and preferences.

Requirements:

  • At least three to five years of proven customer support experience or experience as a client service representative.
  • Strong phone contact skills and active listening abilities.
  • Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.
  • Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.

Benefits:

You will have access to comprehensive benefits, including health insurance, paid time off, and opportunities for professional growth and development.

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