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Electrical Operations Supervisor

2 months ago

Fitchburg, Massachusetts, United States Lighting Maintenance Inc Full time
Position Overview

Salary Range: $95,000 - $115,000

Lighting Maintenance Inc. (LMI) is in search of a seasoned Electrical Operations Supervisor to lead and expand its Richmond Division. The role includes a company vehicle and a comprehensive benefits package.

Key Responsibilities:

  • Collaborate in establishing and advancing the long-term objectives of the Division.
  • Aid in defining project scopes and preparing cost estimates.
  • Assess service efficiency and propose enhancements to elevate customer satisfaction and profitability.
  • Oversee ongoing maintenance schedules for service contracts.
  • Analyze workload and schedule service tasks to optimize workforce utilization and maximize profits.
  • Review and authorize all client requests.
  • Address customer concerns to guarantee satisfaction.
  • Conduct interviews for job candidates, prepare performance evaluations, recommend disciplinary measures, approve timesheets, and suggest relevant training.
  • Engage in marketing efforts to attract potential clients.
  • Visit clients to nurture relationships and conduct Quality Control Inspections.
  • Manage personnel by recruiting, onboarding, and training staff; ensuring a safe and secure work environment; and fostering opportunities for personal development.
  • Act as a subject matter expert to assess qualifications for skilled tasks.
  • Advocate for safe work practices and investigate incidents.
  • Achieve team results by setting clear job expectations; planning, monitoring, and evaluating performance; coaching, counseling, and managing staff; and developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Ensure timely and accurate documentation of work completed.
  • Maintain a high level of professionalism with clients, vendors, and colleagues, striving to build positive working relationships.
  • Focus on customer acquisition, relationship management, and business growth.
  • Oversee service projects, including pre-planning, cost management, and invoicing.
  • Supervise and schedule field service technicians.
  • Prepare cost estimates for service projects.
  • Aim to meet or exceed annual revenue and profit margin targets for the service department.
  • Operate vehicles and equipment safely, adhering to safety protocols, reporting hazards, and contributing to a secure working environment.

Required Skills and Qualifications:

  • In-depth knowledge of standard practices, materials, tools, and equipment in the electrical/lighting industry.
  • Comprehensive understanding of the construction, installation, operation, and maintenance of electrical/lighting systems.
  • Ability to manage a portfolio of service projects and clients while expanding the existing customer base.

Experience:

  • Minimum of 5 years in a managerial role.
  • Experience in estimating and/or project management of commercial construction projects.
  • Required electrical field experience.
  • Journeyman License is mandatory; Licensed Master Electrician is preferred.
  • Familiarity with end-user customer projects.
  • Strong communication, interpersonal, and computer skills.
  • Excellent organizational, record-keeping, and follow-up abilities.
  • Proficient in time management and multitasking.
  • Capability to identify and fulfill customer expectations and requirements.
  • Ability to interact effectively and professionally with all levels of employees, management, vendors, and clients.
  • Strong leadership and negotiation skills.
  • Detail-oriented and deadline-driven.
  • Proficient in computer applications including Outlook, Word, Excel, and Accounting Software.

Benefits Offered:

  • Dental insurance
  • Medical insurance
  • Disability benefits
  • Prescription drug coverage
  • Life insurance
  • Vision-care plan
  • Paid sick leave
  • Paid holidays
  • Paid vacation time
  • 401k retirement plan

LMI is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.