New Equipment Support Specialist

2 weeks ago

Santa Ana, California, United States Nikkiso Cryogenic Industries Full time

Company Overview:

Nikkiso Cryogenic Industries is a premier provider of advanced cryogenic solutions, including pumps, heat exchangers, and process systems tailored for the LNG and industrial gases sectors. As a subsidiary of Nikkiso Company Ltd, a prominent industrial manufacturer based in Tokyo, Japan, we boast over $1.5 billion in annual revenue and a global workforce, with our shares publicly traded on the Tokyo Stock Exchange.

Job Overview:
We are looking for a dedicated and customer-oriented professional to join our team as a New Equipment Support Specialist. In this capacity, you will be the main point of contact for clients who have acquired new equipment from our organization. Your role will involve addressing customer inquiries, resolving issues, and ensuring a seamless experience throughout the equipment acquisition journey.

Key Responsibilities:

  • Customer Assistance: Deliver prompt and courteous support to customers through various communication channels. Respond to inquiries related to new equipment purchases, delivery timelines, product details, and after-sales service.
  • Order Management: Oversee the processing of new equipment orders, ensuring accuracy and timely execution. Collaborate with internal teams such as sales, logistics, and inventory to ensure efficient order fulfillment.
  • Technical Support: Provide basic technical guidance to customers regarding the operation, installation, and upkeep of new equipment. Identify issues and escalate complex technical challenges to the appropriate teams for resolution.
  • Record Maintenance: Keep precise records of customer interactions, orders, and service requests. Ensure all relevant documentation is accurately filed and updated in the company's CRM system.
  • Customer Satisfaction: Actively follow up with customers to gauge their satisfaction with newly acquired equipment. Address any concerns or issues promptly, aiming to exceed customer expectations and build lasting relationships.
  • Product Expertise: Stay updated on the features, advantages, and technical specifications of the company's new equipment offerings. Continuously enhance product knowledge through training and self-study to provide accurate information to customers.
  • Collaborative Efforts: Work closely with sales, technical support, and other departments to resolve customer issues and enhance overall satisfaction. Provide feedback to relevant stakeholders regarding customer experiences and product performance.

Qualifications:

  • Excellent verbal communication skills, with the ability to convey information clearly and persuasively.
  • Strong written communication skills, capable of producing detailed documentation and analysis.
  • Analytical mindset to identify complex problems and evaluate options for optimal solutions.
  • Organizational skills to manage multiple tasks effectively and meet deadlines.
  • Interpersonal skills to build constructive relationships with various departments and customers.
  • Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
  • Ability to work independently under pressure and manage responsibilities effectively.
  • Professional demeanor with a strong focus on customer service and sound judgment.
  • Capability to multitask and prioritize effectively in a dynamic environment.

Education:

  • Bachelor's degree preferred, with a focus in Mechanical Engineering considered advantageous.

Experience:

  • Prior experience in customer service, ideally within a technical or equipment-related field.
  • Experience in machinery manufacturing or related industries is a plus.

Work Environment:
This position operates in a professional office setting, utilizing standard office equipment.

Physical Demands:
Regular communication and visual acuity are required. The role may involve lifting files and accessing filing cabinets.

Safety Requirements:
Adherence to safety training and protocols is mandatory.

Other Duties:
This job description is not exhaustive and may evolve as necessary.

Equal Opportunity Employer:
Nikkiso Cryogenic Industries is committed to fostering an inclusive environment for all employees, ensuring equal opportunity without discrimination.

  • Recovery Support Specialist II

    2 weeks ago

    Santa Ana, California, United States Pathways Health and Community Support, LLC. Full time

    Position Overview:Pathways Health and Community Support, LLC is in search of a dedicated and compassionate individual to fill the role of Recovery Support Specialist II. This position is focused on fostering recovery-oriented practices for individuals facing mental health challenges. The Recovery Support Program is a unique initiative led by peers who have...

  • Ground Support Equipment Specialist

    2 weeks ago

    Santa Ana, California, United States ACI Jet Full time

    Job OverviewPosition SummaryThe Ground Support Equipment (GSE) Technician plays a crucial role in ensuring the operational efficiency of ACI Jet's ground support machinery. This position involves conducting routine maintenance and repairs on various types of equipment. The ideal candidate should possess a minimum of one year of relevant experience in...

  • Ground Support Equipment Specialist

    2 weeks ago

    Santa Ana, California, United States ACI Jet Full time

    Job OverviewPosition SummaryThe Ground Support Equipment (GSE) Technician is tasked with executing routine maintenance and repairs on ACI Jet's ground support apparatus. The ideal candidate should possess a minimum of one year of experience in relevant trades related to automotive or equipment upkeep, including but not limited to diesel engines,...

  • Bilingual Vietnamese Peer Support Specialist III

    2 weeks ago

    Santa Ana, California, United States Pathways Health and Community Support, LLC. Full time

    Position Overview:Pathways Health and Community Support, LLC is on the lookout for a dedicated and purpose-driven individual to fill the role of Peer Support Specialist III (Bilingual Vietnamese). This position is designed for those who have a passion for assisting individuals with mental health challenges in achieving their recovery objectives.About the...

  • IT Support Specialist

    2 days ago

    Santa Ana, California, United States Illumination Foundation Full time

    Job SummaryThe Illumination Foundation is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support and maintenance for our in-house computer systems, desktops, and peripherals.Key ResponsibilitiesInstall, configure, and troubleshoot...

  • Healthcare Support Specialist

    7 days ago

    Santa Ana, California, United States Davita, Inc. Full time

    Position Overview:As a Healthcare Support Specialist at Davita, Inc., you will play a crucial role in patient care.Key Responsibilities:Monitor patients throughout their dialysis sessions, including the assessment of vital signs and recording relevant data.Ensure the setup and maintenance of hemodialysis equipment for optimal patient safety and...

  • Customer Support Specialist

    7 days ago

    Santa Ana, California, United States Domino's Franchise Full time

    Position Overview:As a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction and operational efficiency within our franchise. Your responsibilities will encompass a variety of tasks aimed at delivering exceptional service.Key Responsibilities:1. Operate all necessary equipment efficiently.2. Manage inventory by stocking...

  • Support Specialist

    2 weeks ago

    Santa Ana, California, United States momentum-formerly-ucpla Full time

    Join Our Compassionate Team as a Support SpecialistAt Momentum, we are dedicated to enhancing the quality of life for individuals requiring assistance. As a Support Specialist, you will be instrumental in helping our clients maintain their independence and comfort.Compensation: $18.25 per hourOur Benefits Include:Comprehensive Medical, Dental, and Vision...

  • Client Support Specialist

    2 weeks ago

    Santa Ana, California, United States Qonten Full time

    Client Support Specialist - Part TimeAs a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills. Your responsibilities will include:Assisting clients with inquiries and providing solutions to their concerns.Maintaining a calm and professional demeanor while...

  • Behavior Support Specialist

    7 days ago

    Santa Ana, California, United States United Therapy Center Full time

    Behavior Support Specialist at United Therapy CenterUnited Therapy Center is on the lookout for dedicated Behavior Support Specialists committed to providing Applied Behavior Analysis (ABA) services to individuals with developmental challenges, particularly those on the Autism Spectrum.As a Behavior Technician, you will play a crucial role in helping...

  • Community Support Specialist

    7 days ago

    Santa Ana, California, United States LHH Recruitment Solutions Full time

    Job OverviewPosition: Community Support SpecialistLHH Recruitment Solutions is seeking a dedicated Community Support Specialist for a nonprofit organization. This position is entirely onsite and offers full-time employment with various shift options, including a swing shift schedule.The primary focus of this role is to assist clients with urgent medical...

  • Office Support Specialist

    7 days ago

    Santa Ana, California, United States Innovative Career Resources & Staffing Full time

    Job OverviewWe are collaborating with a distinguished and professional Commercial Property Management organization to identify an Office Support Specialist for a direct hire opportunity. The successful candidate will demonstrate outstanding attention to detail, refined communication abilities, and the capacity to operate autonomously with a proactive...

  • Laboratory Support Specialist

    2 weeks ago

    Santa Ana, California, United States Volt Full time

    Volt is currently seeking a Laboratory Support Specialist for a prominent organization.As a Laboratory Support Specialist, your responsibilities will include:Gathering and managing materials in designated areas and ensuring proper disposal.This position offers full-time hours, with a schedule from Monday to Friday.The ideal candidate will possess:6 months to...

  • Client Support Specialist

    2 weeks ago

    Santa Ana, California, United States Angela Scribe Full time

    Job OverviewPosition: Client Support SpecialistCompany: Angela ScribeDepartment: Customer SupportEmployment Type: Full-timePosition Summary:We are looking for a committed and customer-oriented Client Support Specialist to become a part of our team. The successful candidate will be tasked with delivering outstanding service to our clients, addressing their...

  • Laboratory Support Specialist

    2 weeks ago

    Santa Ana, California, United States Volt Full time

    Volt is currently seeking a Laboratory Support Specialist for a prominent organization.As a Laboratory Support Specialist, your responsibilities will include:Gathering and disposing of scrap materials and cable cores in designated areas.This is a full-time position, operating Monday through Friday.The ideal candidate will possess:6 months to 1 year of...

  • Administrative Support Specialist

    2 weeks ago

    Santa Ana, California, United States Vivital, Inc. Full time

    Job OverviewVivital, Inc. is seeking a meticulous and organized Administrative Support Specialist to become a vital part of our team. The successful candidate will undertake a variety of office-related tasks, including data management, responding to inquiries, and supporting financial operations. This part-time role demands a keen eye for detail, excellent...

  • Production Support Specialist

    2 weeks ago

    Santa Ana, California, United States ALL METALS PROCESSING OF ORANGE COUNTY LLC Full time

    Job Title: Production Support SpecialistSalary Range: $17.50 Per HourJOB SUMMARY:Under the supervision of the department manager, the production support specialist plays a crucial role in the preparation and packaging of components for the plating and painting operations, while also performing various tasks within the department.ESSENTIAL DUTIES AND...

  • Production Support Specialist

    7 days ago

    Santa Ana, California, United States ALL METALS PROCESSING OF ORANGE COUNTY LLC Full time

    Job Title: Production Support SpecialistSalary Range: $17.50 Per HourJOB SUMMARY:Under the supervision of the department manager, the production support specialist plays a crucial role in preparing and packaging components for the plating and painting operations, while also performing various general duties within the department.ESSENTIAL DUTIES AND...

  • Production Support Specialist

    7 days ago

    Santa Ana, California, United States ALL METALS PROCESSING OF ORANGE COUNTY LLC Full time

    Job Title: Production Support SpecialistSalary Range: $17.50 Per HourJOB SUMMARY:Under the supervision of the department manager, the production support specialist plays a crucial role in the preparation and packaging of components for the plating and painting operations, while also performing various general duties within the department.ESSENTIAL DUTIES AND...

  • Bilingual Vietnamese Peer Support Specialist III

    2 weeks ago

    Santa Ana, California, United States Clarvida, LLC Full time

    Clarvida, LLC is in search of a dedicated and innovative individual to become a part of our team as a Bilingual Vietnamese Peer Support Specialist III. The Peer Support Program is a unique, peer-led initiative focused on recovery that aids individuals facing mental health challenges in achieving their recovery objectives. Peer Support Specialists collaborate...