Wireless Customer Service Representative

4 weeks ago


Arlington TX USA, United States Habibi Acquisitions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Wireless Customer Service Representative at Habibi Acquisitions. As a key member of our sales and customer service team, you will be responsible for managing sales and customer accounts, providing exceptional customer service, and maintaining strong knowledge of our products and services.

Key Responsibilities
  • Manage sales and customer accounts to ensure customer satisfaction and retention.
  • Work with new and existing customers to promote our services and resolve any issues or concerns.
  • Maintain up-to-date knowledge of our products, pricing, and competitive offers to provide accurate information to customers.
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Attend training sessions to enhance knowledge of our products and services, as well as develop customer service skills.
  • Forward and escalate customer inquiries to relevant individuals and departments as needed.
  • Maintain confidentiality of customer information and identify customer needs to provide tailored solutions.
Requirements
  • Reliable vehicle and valid driver's license.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and ability to learn new software.
  • Outgoing and friendly personality with a strong desire to work with new people.
  • Detail-oriented and organized with a strong work ethic.
What We Offer
  • Full training and development opportunities.
  • A dynamic and supportive team environment.
  • Competitive compensation and bonus structure.
  • The opportunity for growth and advancement within the company.
  • A commitment to providing exceptional customer service and support.


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