Customer Service Representative
1 week ago
Five Star Call Centers is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:- Conduct outbound calls to customers at their scheduled appointment times.
- Validate and review paperwork with customers using screen-sharing software.
- Submit accurate paperwork for further review.
- Update and maintain customer account information as needed.
- Ensure all records are current and accurate.
- Identify and resolve document issues by validating information.
- Determine the root cause of problems and provide appropriate solutions.
- Expedite corrections or adjustments, as necessary.
- Rebook appointments if needed to address document issues.
- 1 year of customer service or customer support experience required.
- 1 year of previous call center or office background experience required.
- Technical savvy (can toggle between multiple programs and dual monitors).
- Previous remote work from home experience a plus.
- Quick learner and able to work independently.
- Type 35 words per minute accurately.
- Strong phone and verbal communication skills along with active listening.
- A background check applicable with state and federal laws is required.
- Excellent attention to detail and accuracy.
- Strong interpersonal and communication skills.
- Effective time-management skills.
- Ability to handle demanding customers while remaining calm and professional.
- Demonstrated ability to deliver world-class customer service consistently.
- Contributes to team efforts by achieving related results as needed.
- Must be able to work independently in a remote work environment.
- Proficiency with screen-sharing software and general office technology.
- Starting pay - $14.50/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.
- Work hours - Set Shift 8:30am-5:00pm (CST) Work Days - Mon-Fri.
- Paid Training - 1 week in length from 8:00am-5:00pm Mon-Fri (CST).
- Status - Full Time 40 hours.
Five Star Call Centers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Apply now to join our team and take the first step towards a rewarding career in customer service
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