Customer Service Representative

4 weeks ago


Fair Oaks, California, United States Massage Envy Full time
Unlock Your Potential

At Massage Envy Sunrise, we're on a mission to help our clients feel their best. As a Sales and Service Associate, you'll play a vital role in delivering an exceptional experience and growing our member base.

Perks and Benefits

Employer-paid healthcare, including medical, dental, and vision plans
Matching 401(k) program
Paid time off for full-time employees
Employee referral bonus program
Employee Assistance Program
Flexible schedule for a better work-life balance
In-depth product and service training
Free massage, skincare, or stretch service each month
30% off all products

What We're Looking For

High school diploma or equivalent and previous retail or sales experience (preferred)
Critical thinking skills with excellent math and computer skills and the ability to multitask
Great people skills and ability to establish positive relationships with guests
Supporter of total body care with a general knowledge of massage and skin care services

Day-to-Day

Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support

Trained leadership that is invested in YOUR success
Award programs (like Sales Associate of the Year)
Caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you

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