Collision General Manager
2 weeks ago
Classic Collision Inc is seeking a highly skilled and experienced Collision General Manager to lead our team in delivering exceptional customer service and driving business growth.
Key Responsibilities:- Lead center-level performance through key metrics, quality, individual skill levels, and culture
- Communicate and manage the change process
- Stay abreast of current vehicle repair procedures and technologies
- Manage and hold all staff accountable for shop performance through Recipe Book execution
- Ensure customer satisfaction by coaching staff and resolving customer concerns as required
- Recruit, interview, and hire new staff as required
- Train new hires regarding company policy and procedures
- Promote safe, clean working conditions
- Promote, develop, and act as a liaison with area insurance contacts and other referral points
- Contact all claims managers and dealer accounts every month
- Participate in external marketing and team-building activities as requested
- Minimum of five years collision repair/auto body management experience required
- Proven leadership and track record of employee development
- Ability to read and understand financial P&L statements required
- ICAR Platinum certification preferred
- Ability to travel up to 25%
- Must have a valid driver's license and be eligible for insurance coverage
- Working knowledge of CCC One estimating platform and management system
- Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT
- Integrity - Respect, and accountability at every level and in every interaction
- Customer Service - Provide the highest level of customer service while building customer satisfaction and retention
- Innovation - Develops and displays innovative approaches and ideas to our business
- Teamwork - Contributes to building a positive team spirit. Supports everyone's efforts to succeed
Classic Collision Inc is an Equal Opportunity Employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities.
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