Collision General Manager

2 weeks ago


Wilmington, North Carolina, United States Classic Collision Inc Full time
Collision General Manager

Classic Collision Inc is seeking a highly skilled and experienced Collision General Manager to lead our team in delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Lead center-level performance through key metrics, quality, individual skill levels, and culture
  • Communicate and manage the change process
  • Stay abreast of current vehicle repair procedures and technologies
  • Manage and hold all staff accountable for shop performance through Recipe Book execution
  • Ensure customer satisfaction by coaching staff and resolving customer concerns as required
  • Recruit, interview, and hire new staff as required
  • Train new hires regarding company policy and procedures
  • Promote safe, clean working conditions
  • Promote, develop, and act as a liaison with area insurance contacts and other referral points
  • Contact all claims managers and dealer accounts every month
  • Participate in external marketing and team-building activities as requested
Requirements:
  • Minimum of five years collision repair/auto body management experience required
  • Proven leadership and track record of employee development
  • Ability to read and understand financial P&L statements required
  • ICAR Platinum certification preferred
  • Ability to travel up to 25%
  • Must have a valid driver's license and be eligible for insurance coverage
  • Working knowledge of CCC One estimating platform and management system
  • Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT
Behaviors/Competencies:
  • Integrity - Respect, and accountability at every level and in every interaction
  • Customer Service - Provide the highest level of customer service while building customer satisfaction and retention
  • Innovation - Develops and displays innovative approaches and ideas to our business
  • Teamwork - Contributes to building a positive team spirit. Supports everyone's efforts to succeed

Classic Collision Inc is an Equal Opportunity Employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities.



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