Guest Services Supervisor

2 weeks ago

Portland, Oregon, United States The Hoxton Full time

About The Hoxton, Portland: The Hoxton, Portland is part of a dynamic hospitality group, situated in a historic building with a rich legacy. Our establishment features 119 well-appointed rooms, a vibrant rooftop taqueria, a stylish lobby lounge, and an exclusive basement bar. We also offer versatile meeting and event spaces.

Position Overview: As the Guest Services Supervisor, you will report directly to the General Manager and oversee the daily operations of the Front Office and Reception departments.

Key Responsibilities:

  • Lead and mentor the front office team to provide exceptional service that surpasses guest expectations.
  • Foster a culture of continuous learning, ensuring all team members are well-trained in operational standards.
  • Maintain data accuracy across all systems and generate essential daily reports for various departments.
  • Manage occupancy levels effectively and collaborate with other departments to optimize guest experiences.
  • Utilize coaching techniques to motivate the team and keep them informed about daily operations.
  • Set ambitious yet achievable goals for the team to enhance occupancy rates and ensure guest satisfaction.
  • Monitor team performance and provide constructive feedback through regular meetings and performance reviews.
  • Oversee recruitment efforts for the Front Office team, ensuring a strong and capable workforce.
  • Manage departmental expenses in alignment with budgetary forecasts.
  • Control inventory and oversee the management of hotel amenities, ensuring accurate reporting and accountability.
  • Supervise night team operations, ensuring compliance with audit procedures and accurate reporting to finance.
  • Engage in projects aimed at the development and enhancement of the Front Office team.
  • Assist the General Manager with statistical analysis and operational assessments.
  • Ensure effective scheduling for the Front Office team, adhering to local labor regulations.
  • Oversee payroll processes for all Front Office staff.
  • Encourage a positive work environment where team members are motivated and committed to excellence.
  • Play a pivotal role in training and development for new hires and ongoing team members.
  • Maintain a visible presence in both front and back of house, engaging with guests and team members alike.

Qualifications:

  • Proven experience in Front Office management, with a focus on team leadership.
  • Strong organizational skills and a detail-oriented mindset.
  • Ability to hold team members accountable while fostering a supportive atmosphere.
  • Exceptional interpersonal skills, with a knack for making guests and team members feel welcomed.
  • Proficiency in Opera or similar property management systems.
  • Expertise in scheduling and payroll management.
  • Ability to take initiative, resolve issues, and make informed decisions.
  • Capacity to adapt quickly to the unique culture of The Hoxton.
  • Collaborative mindset aimed at achieving high standards of service delivery.

What We Offer:

  • A chance to be part of a passionate team dedicated to delivering outstanding hospitality experiences.
  • Leadership opportunities with potential for career advancement.
  • Competitive salary and benefits, including paid time off and healthcare.
  • Discounts across the Ennismore family of brands.
  • Training and development programs to enhance your skills and career growth.
  • Complimentary meals during shifts and a free night stay upon joining.
  • Engagement in diversity and inclusion initiatives.
  • Regular team-building events and a vibrant workplace culture.

Equal Opportunity Employer: The Hoxton, Portland is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

  • Guest Services Supervisor

    2 weeks ago

    Portland, Oregon, United States La Quinta Inn & Suites - PDX Full time

    Job OverviewPosition SummaryAs a Front Desk Manager at La Quinta Inn & Suites - PDX, you will be responsible for overseeing front office operations to ensure outstanding guest experiences in a vibrant hospitality environment. Your leadership will be crucial in managing front desk personnel, facilitating guest interactions, and guaranteeing efficient check-in...

  • Guest Services Supervisor

    1 week ago

    Portland, Oregon, United States MKM Hotels Full time

    Position Overview As a Front Desk Manager at MKM Hotels, you will be at the forefront of our guest experience, ensuring that our front office operations run seamlessly while delivering outstanding service in a vibrant hospitality environment. Your role will involve supervising front desk personnel, managing guest interactions, and facilitating efficient...

  • Guest Services Supervisor

    1 week ago

    Portland, Oregon, United States MKM Hotels Full time

    Position Overview Become a vital part of MKM Hotels as a Front Desk Manager, where you will oversee our front office operations to ensure outstanding guest experiences in a vibrant hospitality environment. Your leadership will be crucial in managing front desk personnel, facilitating guest interactions, and ensuring efficient check-in and check-out...

  • Guest Services Supervisor

    1 week ago

    Portland, Oregon, United States MKM Hotels Full time

    Position Overview As a Front Office Operations Leader at MKM Hotels, you will be responsible for steering our front desk team to deliver outstanding guest experiences in a vibrant hospitality environment. Your role will involve supervising front office personnel, managing guest interactions, and ensuring efficient check-in and check-out procedures to...

  • Guest Services Supervisor

    1 week ago

    Portland, Oregon, United States MKM Hotels Full time

    Position Overview As a Front Desk Manager at MKM Hotels, you will be responsible for overseeing the front office operations, ensuring that our guests receive outstanding service in a vibrant hospitality environment. Your role will involve managing the front desk team, facilitating guest interactions, and streamlining the check-in and check-out processes to...

  • Guest Services Coordinator

    2 weeks ago

    Portland, Oregon, United States AMS, Association Management Services Full time

    Job OverviewPosition Title: Guest Services CoordinatorEmployment Type: Part-Time - Flexible shifts required, availability throughout the week is preferredCompensation: Starting at $20 per hourWhy Choose AMS?Opportunities for Advancement: As a leading HOA management firm in the Pacific Northwest, AMS provides extensive growth opportunities for all team...

  • Guest Services Supervisor

    1 week ago

    Portland, Oregon, United States La Quinta Inn & Suites - PDX Full time

    Job DescriptionPosition OverviewAs a Front Desk Manager at La Quinta Inn & Suites - PDX, you will be at the forefront of our guest services, ensuring that every visitor experiences exceptional hospitality. Your leadership will be essential in managing front desk operations, guiding the team, and fostering a welcoming atmosphere.Key ResponsibilitiesOversee...

  • Guest Services Supervisor

    1 week ago

    Portland, Oregon, United States La Quinta Inn & Suites - PDX Full time

    Job DescriptionPosition OverviewAs a Front Desk Manager at La Quinta Inn & Suites - PDX, you will be responsible for overseeing the front office operations, ensuring that our guests receive exemplary service in a vibrant hospitality environment. Your leadership will be crucial in managing the front desk team, facilitating guest interactions, and ensuring...

  • Guest Services Supervisor

    2 weeks ago

    Portland, Oregon, United States Kimpton Hotel Full time

    OverviewAt Kimpton Hotels, we cherish authentic, human connections that enhance the lives of our team members and guests alike. Our founder, Bill Kimpton, pioneered a boutique hotel experience that prioritizes genuine interactions over impersonal service. Your role here is significant; you contribute to the well-being of colleagues, visitors, and the...

  • Guest Services Supervisor

    2 weeks ago

    Portland, Oregon, United States Kimpton Hotel Full time

    Overview:At Kimpton Hotels, we believe in the power of genuine connections. Our mission is to create a warm and welcoming environment where both our team members and guests feel valued and appreciated. Your role as a Front Desk Manager is pivotal in achieving this goal.Our Unique Culture:Founded in San Francisco, our vibrant and entrepreneurial spirit has...

  • Guest Services Supervisor

    2 weeks ago

    Portland, Oregon, United States AccorHotel Full time

    Company OverviewAbout Us... AccorHotel is a leading hospitality group, renowned for its commitment to exceptional guest experiences and innovative service offerings. Our properties are strategically located in vibrant areas, providing a unique blend of comfort and luxury for our guests. Position Overview As a pivotal member of our management team, you will...

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States Atrium Hospitality Full time

    Company:Atrium HospitalityPosition:Front Desk SupervisorOverview:The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at our esteemed hotel. This position involves overseeing the front desk operations, managing staff, and ensuring that all guests receive outstanding service.Key Responsibilities:1. Supervise daily front...

  • Guest Services Manager

    1 week ago

    Portland, Oregon, United States Atrium Hospitality Full time

    Company:Atrium HospitalityPosition:Front Desk SupervisorEmployment Type:Full-timeAbout Us:Atrium Hospitality is dedicated to providing exceptional service and creating memorable experiences for our guests. As a full-service hotel and conference center, we pride ourselves on our commitment to excellence and teamwork.Role Overview:The Front Desk Supervisor...

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States Atrium Hospitality Full time

    Company:Atrium HospitalityPosition:Front Desk SupervisorOverview:As a key member of our team, the Front Desk Supervisor plays a vital role in ensuring exceptional guest experiences at our hotel. This position involves overseeing the front desk operations, leading a dedicated team, and maintaining high standards of customer service.Key Responsibilities:1....

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States Atrium Hospitality Full time

    Company:Atrium HospitalityPosition:Front Desk SupervisorOverview:Atrium Hospitality is seeking a dedicated and enthusiastic individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for leading our front desk operations, ensuring that every guest receives outstanding service and a warm welcome.About Us:Atrium Hospitality...

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Are you passionate about delivering outstanding service and creating memorable experiences for guests? We are seeking a Front Desk Supervisor at North Pacific Management.Position Overview: This role is pivotal in overseeing the front desk operations, ensuring that all guests receive prompt and courteous service, and that their stay is nothing short of...

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Are you passionate about delivering outstanding hospitality experiences? North Pacific Management is seeking a dedicated Front Desk Supervisor to enhance our guest services.Position Overview: This role is pivotal in managing, organizing, and supervising the front desk team to guarantee that all guests receive exceptional service and memorable experiences.Key...

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Are you passionate about delivering outstanding hospitality experiences? North Pacific Management is seeking a dedicated Front Desk Supervisor to enhance our guest services.Position Overview: This role is pivotal in managing and coordinating the front desk team to ensure that every guest receives exceptional service and memorable experiences.Key...

  • Guest Services Manager

    2 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Are you passionate about delivering outstanding hospitality experiences? North Pacific Management is seeking a dedicated Front Desk Supervisor to enhance our guest services.Position Overview: This role is essential for overseeing the front desk operations, ensuring that all guests receive prompt and courteous service while creating memorable experiences.Key...

  • Guest Service Supervisor

    2 days ago

    Portland, Oregon, United States Global Partners Full time

    About Global Partners LPGlobal Partners LP is a leading independent owner, supplier, and operator of gasoline stations and convenience stores in the Northeast. With a network of nearly 1,600 locations, we are one of the largest terminal networks of petroleum products and renewable fuels in the region.Job SummaryWe are seeking a highly skilled Guest Service...