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Guest Services Manager

2 months ago


Portland, Oregon, United States Atrium Hospitality Full time

Company:
Atrium Hospitality

Position:
Front Desk Supervisor

Overview:
The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at our esteemed hotel. This position involves overseeing the front desk operations, managing staff, and ensuring that all guests receive outstanding service.

Key Responsibilities:
1. Supervise daily front desk operations to maintain high standards of service.
2. Train and mentor front desk staff to enhance their skills and performance.
3. Address guest inquiries and resolve issues promptly to ensure satisfaction.
4. Collaborate with other departments to provide seamless service.

Qualifications:
1. Previous experience in hotel front desk operations or customer service.
2. Strong leadership and communication skills.
3. Ability to multitask and manage time effectively.

Join Us:
At Atrium Hospitality, we value teamwork, dedication, and a passion for service excellence. We are committed to creating a supportive environment where our employees can thrive.