Guest Services Supervisor

1 week ago

Portland, Oregon, United States MKM Hotels Full time

Position Overview


Become a vital part of MKM Hotels as a Front Desk Manager, where you will oversee our front office operations to ensure outstanding guest experiences in a vibrant hospitality environment.

Your leadership will be crucial in managing front desk personnel, facilitating guest interactions, and ensuring efficient check-in and check-out procedures, all aimed at creating a friendly and organized atmosphere for our guests.



Qualifications & Experience

  • Demonstrated experience in customer service and guest engagement within the hospitality sector
  • Ability to communicate in multiple languages is beneficial for serving a diverse clientele
  • Expertise in front desk functions, night audit responsibilities, and hotel management systems
  • Strong leadership capabilities to inspire and direct a team towards high standards
  • Bilingual skills are advantageous for effective communication with international visitors


If you are a committed professional with a dedication to providing exceptional service, possess excellent organizational abilities, and thrive in managing front office functions in a bustling environment, we encourage you to consider the Front Desk Manager role.

Join us in delivering exceptional hospitality services while nurturing a welcoming environment for our esteemed guests.

General Information

This job description is not exhaustive; additional responsibilities may be assigned by the

supervisor. The associate will also undertake other reasonable business tasks as directed by the supervisor.

Management retains the right to modify this job description, responsibilities, duties, and working hours as necessary.


In accordance with applicable law, the Company provides reasonable accommodations for known physical or mental limitations of otherwise qualified associates with disabilities to enable them to perform essential job functions unless such accommodations would impose an undue hardship on the Company.

MKM Hotels is an at-will employer. This job description serves as a guideline and does not constitute a written or implied employment contract.


I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED.

I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Key Responsibilities:

  • Oversee and mentor front desk personnel to provide exceptional customer service
  • Administer guest check-ins, check-outs, and reservations with accuracy and professionalism
  • Collaborate with housekeeping, maintenance, and other departments to fulfill guest requirements
  • Address guest inquiries, requests, and complaints promptly and effectively
  • Ensure adherence to hotel policies, procedures, and safety protocols
  • Supervise night audit processes and resolve any issues that may arise during the night shift
  • Maintain precise records of room inventory, rates, and financial transactions
  • Implement strategies to enhance front office operations and improve guest satisfaction
Salary Description

DOE

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