Current jobs related to Guest Services Manager - Portland, Oregon - North Pacific Management
-
Guest Services Manager
2 weeks ago
Portland, Oregon, United States Sage Hospitality Group Full timeJob OverviewAs a Guest Services Manager, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay. You will be the face of our hotel, and your attention to detail and ability to think on your feet will make all the difference in delivering outstanding...
-
Guest Services Manager
2 weeks ago
Portland, Oregon, United States CASCADA PDX Full timeJob OverviewCascada Thermal Springs and Hotel is seeking a skilled Guest Services Supervisor to oversee the seamless operation of the reception desk. As a key member of our team, you will be responsible for managing Guest Service Agents, handling guest inquiries, and providing exceptional service to our guests.This role requires a strong attention to detail,...
-
Guest Service Ambassador
3 days ago
Portland, Oregon, United States The Hoxton Full timeJob OverviewWe are seeking a skilled Guest Service Agent to join our team at The Hoxton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out, as well as other cashiering dutiesReview...
-
Guest Services Representative
2 months ago
Portland, Oregon, United States PDK Hotel Group Full timeAbout PDK Hotel Group Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs. We provide management of hotel assets throughout the Pacific Northwest (British Columbia, Oregon, Washington, and Idaho sometimes: Southeastern Alaska,...
-
Guest Service Ambassador
2 weeks ago
Portland, Oregon, United States Mayflower Inn and Spa Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Fairmont Orchid. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out,...
-
Guest Service Representative
2 weeks ago
Portland, Oregon, United States AccorHotel Full timeOverviewWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at AccorHotel. As a key member of our front desk team, you will play a vital role in ensuring a seamless guest experience during their stay.Key ResponsibilitiesProvide exceptional service to guests, ensuring their needs are met and exceeded.Manage the daily...
-
Guest Services Agent
3 weeks ago
Portland, Oregon, United States Sentinel Full timeAbout UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth, and we strive to provide a supportive and collaborative work environment that encourages our team members to thrive.Our MissionWe are...
-
Guest Services Ambassador
2 weeks ago
Portland, Oregon, United States Sentinel Full timeAbout UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth opportunities for all team members.Our BenefitsComprehensive health insuranceRetirement plansPaid time offOn-site wellness programsLocal...
-
Guest Services Ambassador
2 months ago
Portland, Oregon, United States Sentinel Full timeAbout Us:Sentinel is a leading hospitality company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...
-
Guest Service Representative
4 weeks ago
Portland, Oregon, United States Raymond Management Full time**Job Summary**We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at the Hampton Inn & Suites Portland. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.**Key Responsibilities**Promote our 100%...
-
Guest Services Representative
3 days ago
Portland, Oregon, United States Sentinel Full timeAbout UsSentinel is a leading hotel management company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...
-
Guest Experience Manager
4 weeks ago
Portland, Oregon, United States Azul Hospitality Full timeJob Title: Guest Experience ManagerWe are seeking a highly skilled Guest Experience Manager to join our team at Azul Hospitality. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch customer service.Key...
-
Guest Services Ambassador
3 weeks ago
Portland, Oregon, United States Sentinel Full timeAbout UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth opportunities for all team members.Our MissionWe strive to provide a supportive and collaborative work environment that encourages growth...
-
Guest Services Representative
3 weeks ago
Portland, Oregon, United States Hotel Lucia Full timeAbout UsAt Hotel Lucia, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and continuous improvement. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee...
-
Guest Services Ambassador
7 days ago
Portland, Oregon, United States Pyramid Global Hospitality Full timeProperty OverviewAt Pyramid Global Hospitality, we strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.We offer a range of employment...
-
Guest Service Representative
3 days ago
Portland, Oregon, United States CASCADA PDX Full timeJob SummaryCascada Thermal Spring and Hotel is seeking a Guest Service Agent to provide exceptional customer service and support hotel operations.Key Responsibilities:Welcome guests warmly and provide assistance with check-in and check-out procedures.Handle guest inquiries and resolve issues in a friendly and professional manner.Maintain accurate guest...
-
Guest Services Representative
3 weeks ago
Portland, Oregon, United States STAYPINEAPPLE Full timeBe the Face of Hospitality at StaypineappleWe're seeking a charismatic Guest Services Agent to join our dynamic team at Staypineapple. As the first point of contact for our guests, you'll be responsible for delivering exceptional customer service and creating unforgettable experiences.Key Responsibilities:Manage front desk duties, including check-ins,...
-
Guest Services Representative
1 month ago
Portland, Oregon, United States Hotel Lucia Full timeAbout UsAt Hotel Lucia, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and continuous improvement. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee...
-
Guest Services Ambassador
2 weeks ago
Portland, Oregon, United States Hotel Lucia Full timeAbout UsAt Hotel Lucia, we prioritize our employees' growth and well-being. Our supportive and inclusive work environment fosters diversity, development, and a commitment to excellence. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and...
-
Guest Services Ambassador
1 week ago
Portland, Oregon, United States Sentinel Full timeAbout UsSentinel is a leading hotel management company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...
Guest Services Manager
2 months ago
Are you passionate about delivering outstanding hospitality experiences? North Pacific Management is seeking a dedicated Front Desk Supervisor to enhance our guest services.
Position Overview: This role is essential for overseeing the front desk operations, ensuring that all guests receive prompt and courteous service while creating memorable experiences.
Key Responsibilities:
- Manage guest registration and check-out processes, ensuring compliance with established protocols.
- Facilitate effective communication between the front desk, guests, and hotel personnel.
- Uphold exceptional customer service standards, with a commitment to excellence.
- Address inquiries regarding hotel policies, services, and guest requests or complaints.
- Possess a thorough understanding of hotel operations, including room classifications, pricing, packages, and event spaces.
- Support front desk organization and systems to maintain staff efficiency.
- Complete necessary documentation for front desk personnel.
- Guide and supervise front desk agents in their daily activities.
- Train staff on effective sales techniques, customer service practices, and hotel offerings.
- Drive sales initiatives and manage budgetary considerations through strategic scheduling.
- Provide transportation for guests as needed.
- Conduct regular team meetings to foster communication and collaboration.
Additional Duties:
- Maintain a clean and organized workspace.
- Exhibit professionalism in all interactions.
- Report unsafe conditions to ensure a secure work environment.
- Build positive relationships with all hotel departments.
- Adhere to company policies and procedures.
Qualifications:
- Minimum of 2 years of experience in hotel front desk operations preferred.
- Prior supervisory experience is advantageous.
- Strong knowledge of front office functions and the ability to lead and organize staff effectively.
- Detail-oriented with excellent communication and problem-solving abilities.
- Proficient in reading, writing, and engaging with guests and team members.
- Professional appearance and prior experience with cash handling are required.
- Able to multitask and perform well under pressure.
- Capable of following both verbal and written instructions.
- Willingness to work a flexible schedule.
Physical Requirements:
3-6 hours: Standing/Walking
1-3 hours: Sitting, Crouching/Bending/Stooping, Reaching, Grasping
Up to 1 hour: Pushing/Pulling, Lifting/Carrying (up to 50 lbs.), Climbing Stairs
If you possess the qualifications and experience to excel in this Front Desk Supervisor position with North Pacific Management, we encourage you to consider this opportunity to make a significant impact on our guest experience.
We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Compensation details: 19-20 Yearly Salary
