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Guest Services Manager
2 months ago
Company:
Atrium Hospitality
Position:
Front Desk Supervisor
Overview:
Atrium Hospitality is seeking a dedicated and enthusiastic individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for leading our front desk operations, ensuring that every guest receives outstanding service and a warm welcome.
About Us:
Atrium Hospitality is a premier hotel management company known for providing exceptional hospitality experiences. Our properties are designed to offer comfort and convenience to our guests, with a focus on quality service and guest satisfaction.
Key Responsibilities:
1. **Guest Engagement:**
- Deliver exceptional customer service by warmly welcoming guests and addressing their needs.
- Manage the check-in and check-out processes, ensuring accuracy and efficiency.
2. **Team Leadership:**
- Supervise front desk staff, providing guidance and support to ensure adherence to company standards.
- Foster a positive work environment that encourages teamwork and collaboration.
3. **Problem Resolution:**
- Address guest concerns and resolve issues promptly to maintain high satisfaction levels.
- Implement recovery strategies when service lapses occur.
4. **Operational Excellence:**
- Ensure all front desk operations are conducted smoothly and efficiently.
- Collaborate with housekeeping and maintenance teams to coordinate daily activities.
Qualifications:
- Previous experience in hotel front desk operations is essential.
- Supervisory experience is preferred.
- Strong communication skills with an engaging personality.
- Ability to learn and adapt to new technology and systems.
Working Conditions:
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
Benefits:
- Competitive pay and benefits package.
- Opportunities for career growth and development within the company.
- Employee discounts on travel and accommodations.
Commitment to Diversity:
Atrium Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests.
