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Restaurant Operations Manager

2 months ago

Aventura, Florida, United States STK Full time

STK Steakhouse is a renowned leader in upscale dining, with vibrant restaurants and bars in major cities worldwide. We pride ourselves on delivering exceptional experiences for our guests on every visit.

If you are passionate about being a part of the world of upscale dining and aspire to grow and develop in a dynamic company, then this may be the perfect opportunity for you.

Restaurant Operations Manager Position Overview:

  • Lead all aspects of the business, ensuring seamless execution of daily operations.
  • Develop and implement strategies to drive revenue growth and profitability.
  • Motivate staff to deliver exceptional customer service, fostering a positive and productive work environment.
  • Monitor and maintain high-quality menu offerings, ensuring consistency and excellence.
  • Supervise both front and back of the house activities, ensuring efficient restaurant operations.
  • Manage staff, schedules, food preparation, and safety regulations, ensuring compliance and minimizing risks.
  • Uplift team during busy periods, promoting a culture of teamwork and collaboration.
  • Ensure smooth restaurant operations, minimizing disruptions and maximizing customer satisfaction.

Key Responsibilities:

  • Coordinate daily restaurant operations, ensuring seamless execution of tasks and duties.
  • Deliver exceptional customer service, handling complaints and feedback in a professional and courteous manner.
  • Review product quality and explore new vendors, ensuring the highest standards of quality and freshness.
  • Organize and supervise shifts, ensuring adequate staffing and minimizing labor costs.
  • Appraise staff performance and provide constructive feedback, promoting growth and development.
  • Estimate future needs for goods and kitchen supplies, ensuring efficient inventory management.
  • Ensure compliance with sanitation and safety regulations, minimizing risks and ensuring a safe working environment.
  • Manage restaurant's reputation, suggesting improvements and enhancements to drive customer loyalty and retention.
  • Control operational costs and reduce waste, ensuring efficient use of resources.
  • Create detailed reports on revenues and expenses, providing insights and recommendations for improvement.
  • Promote the brand locally through various channels, driving awareness and engagement.
  • Train employees on customer service practices, ensuring a consistent and exceptional customer experience.
  • Implement operational policies and protocols, ensuring compliance and minimizing risks.

Requirements:

  • Proven experience in restaurant management, with a track record of success and achievement.
  • Demonstrated customer service skills, with a focus on delivering exceptional experiences.
  • Extensive food and beverage knowledge, with a passion for quality and excellence.
  • Familiarity with restaurant management software, with experience in data analysis and reporting.
  • Strong leadership and financial management skills, with a focus on driving revenue growth and profitability.
  • Relevant educational background is a plus, with a degree in hospitality, business, or a related field.

Benefits:

  • Range of insurance benefits to full-time and eligible employees, including Medical, Dental, Vision, and more.
  • Employee Assistance Program, providing support and resources for employees and their families.
  • Dining Discounts, offering employees a discount on food and beverages.
  • Retirement Plans, providing a secure financial future for employees.
  • Commuter Benefits, offering employees a convenient and affordable way to commute to work.