Store Operations Manager
3 weeks ago
Job Summary:
The Shift Lead is responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a safe and organized work environment.
Key Responsibilities:
- Opens and closes the store in the absence of management, including start-ups of required systems, cash handling, and ensuring the floor and stock room are ready for the business day.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience by engaging customers, resolving issues, and answering questions.
- Assists with and coaches other team members to work with warehouse and vendor ordering process, including opening the backdoor for vendor deliveries.
- Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
- Maintains accurate inventory counts, basic department pricing, and ensures proper signage is displayed at the store to support accurate pricing of products.
- Assists with exterior and interior maintenance, including clean, neat, orderly store condition and appearance.
- Ensures compliance with state and local laws regarding regulated products and responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures and maintains respectful relationships with coworkers.
Requirements:
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
Preferred Qualifications:
- Prefer the knowledge of store inventory control.
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