Production Reliability Engineer

3 days ago

Scottsdale, Arizona, United States Early Warning Services Full time
Job Summary

We are seeking a highly skilled Production Reliability Engineer to join our team at Early Warning Services. As a key member of our organization, you will be responsible for ensuring the stability, performance, and growth of our key business platforms.

Key Responsibilities
  • Partner with Development to deliver new functionality with a focus on application performance and stability.
  • Document, manage, and support code deployments into upper environments, and perform functional, regression, performance, and other assisted testing requirements.
  • Participate in Agile meetings and support work to complete the company's objectives while maintaining EWS control standards.
  • Review and update Business Review Documents, Production Readiness Checklists, and Non-Functional Requirements to ensure they are completed and made available to team members.
  • Identify application performance challenges and suggest technical solutions to product or ART teams to increase performance and remove customer friction.
  • Create, update, organize, and share information and documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
  • Partner with integrated applications and teams to identify, clarify, collaborate, and execute infrastructure upgrades and vulnerability remediation.
  • Provide second and third-level business functional and systems support, including coaching support engineers on code deployment to Production environments.
  • Provide training and mentorship to Production Reliability Engineers and Production Control Analysts.
  • Work closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
  • Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements are met.
  • Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
Requirements
  • Minimum of 5 or more years of related experience.
  • Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Business, or related field.
  • Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures.
  • Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
  • Ability to analyze problems and review multiple alternate solutions, including analysis of advantages and disadvantages, and make decisions.
  • Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
  • Advanced knowledge of platform architecture systems and requirements.
  • Ability to manage multiple priorities.
  • Strong attention to detail and accuracy.
  • Effective verbal and written communications skills.
Preferred Qualifications
  • Recent experience with Application Support.
  • Experience with Oracle, SQL, Java, and/or Linux.
  • Experience with F5, IBM MQ, AWS, Splunk, and/or AppDynamics is helpful.
  • Amazon Cloud certification.
What We Offer

We offer a competitive salary, benefits, and a comprehensive compensation package. Our team is committed to supporting your growth and development, and we provide opportunities for professional growth and advancement.

Equal Employment Opportunity

Early Warning Services is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

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