Reliability Engineer

1 week ago

Scottsdale, Arizona, United States Early Warning Services Full time
Job Title: Production Reliability Engineer

We are seeking a highly skilled Production Reliability Engineer to join our team at Early Warning Services. As a key member of our organization, you will be responsible for ensuring the stability, performance, and growth of our key business platforms.

Key Responsibilities:
  • Partner with Development to ensure new functionality is aligned with application performance and stability requirements.
  • Document, manage, and support code deployments into upper environments, and perform functional, regression, performance, and other assisted testing requirements.
  • Participate in Agile meetings and contribute to the company's objectives while maintaining EWS control standards.
  • Review and update Business Review Documents, Production Readiness Checklists, and Non-Functional Requirements to ensure they are completed and available to team members.
  • Identify application performance challenges and suggest technical solutions to product or ART teams to increase performance and remove customer friction.
  • Create, update, and share information and documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
  • Partner with integrated applications and teams to identify, clarify, collaborate, and execute infrastructure upgrades and vulnerability remediation.
  • Provide second and third-level business functional and systems support, including coaching support engineers on code deployment to Production environments.
  • Provide training and mentorship to Production Reliability Engineers and Production Control Analysts.
  • Work closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
  • Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLAs) are met.
  • Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
  • Identify areas where efficiencies and/or automation could improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience.
  • Prioritize, manage, and keep current tasks, stories, and assignments within team Kanban board.
  • Manage and replace certificates as required.
  • Assist in, triage, manage, and support incidents tickets and their corresponding Service Level Agreements.
  • Assist in creation, standardization, and use of external communications to notify customers with timely notice of upcoming maintenance activities or application impacts.
  • Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.
Requirements:
  • Minimum of 5 or more years of related experience.
  • Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Business, or related field.
  • Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures.
  • Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
  • Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
  • Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
  • Advanced knowledge of platform architecture systems and requirements.
  • Ability to manage multiple priorities.
  • Strong attention to detail and accuracy.
  • Effective verbal and written communications skills.
  • Background and drug screen.
Preferred Qualifications:
  • Recent experience with Application Support.
  • Experience with Oracle, SQL, Java, and/or Linux.
  • Experience with F5, IBM MQ, AWS, Splunk, and/or AppDynamics is helpful.
  • Amazon Cloud certification.

We offer a competitive salary range of $90,000 - $110,000 per year, plus a discretionary bonus and benefits package. Our team prioritizes your health and happiness with a comprehensive benefits package, including healthcare coverage, 401(k) retirement plan, paid time off, and more.

Early Warning Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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