Center Manager

3 days ago

Littleton, Colorado, United States Center for Autism and Related Disorders Full time
Job Summary

The Center for Autism and Related Disorders is seeking a highly skilled and experienced Operations Manager to oversee the day-to-day operations of their assigned center. This is a challenging and rewarding role that requires strong leadership and management skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Oversee the administrative duties of the center, including billing, payroll, and general reporting.
  • Develop and implement strategies to improve the center's financial health and meet key performance indicators.
  • Manage employee and client relations, ensuring a positive and productive work environment.
  • Recruit, hire, and onboard administrative and clinical staff as needed.
  • Supervise administrative staff and clinicians, providing guidance and support to ensure employee and patient satisfaction.
  • Provide mentorship and career development to administrative and clinical staff.
  • Partner with the center Clinical Supervisor to obtain and maintain high scores in patient and staff satisfaction.
  • Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD.
  • Track data and prepare management reports, including potential client lists, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, and P&L.
  • Prepare and maintain client rosters and files, including timely and accurate completion of assessments for re-authorization.
  • Manage all aspects of the center's purchasing budget and oversee the tracking of equipment and devices.
  • Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities.
  • Lead improvements in areas of KPIs, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD.
  • Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations.
  • Responsible for facility cleaning, hygiene, safety, and maintenance, including utilization of approved vendors.
  • Meet regularly with the Group Operations Manager and/or Division Director.
  • Attend required trainings and meetings.
Requirements
  • High School Diploma or GED required.
  • Bachelor's Degree in business, accounting, finance, administration, or management preferred.
  • A minimum of 2-4 years' experience in management required.
  • Some experience in healthcare settings preferred.
Preferred Qualifications
  • Demonstrated ability to work independently.
  • Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor.
  • Decisive with an operational, implementation, and detail-oriented perspective.
  • Excellent leadership and people development skills.
  • Proactive, results-oriented, creative problem solver.
  • Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner.
  • Ability to prioritize and execute effectively.
  • Effective interpersonal relationship skills and the ability to communicate effectively with staff and families.
  • Ability to work closely with the families of patients for the patient's overall success and quality of care.
  • Desire to learn the clinical side of the CARD model.
  • Excellent written and verbal communication skills.
  • English proficiency, both verbal and written, is required.
  • Excellent computer skills, including Outlook, Word, Excel, and PowerPoint.
  • Ability to work extended hours, weekends, and holidays as needed.

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